Customer Service Representatative II

Location
Rockville, MD
Posted
Feb 19, 2020
Closes
Oct 04, 2020
Ref
R-8122
Function
Customer Service
Industry
Healthcare
Hours
Full Time
To support the Visitors ID card badging system and provide extraordinary customer service to everyone entering the doors of the hospital by greeting, escorting and providing patient information as needed.

Work Schedule:

- Greet visitors/patients promptly and professionally on the telephone and in person , providing information

-Escort visitors and provide wheel chair assistance as needed, throughout the hospital.

- Provide internal and external information as needed.

-Help to trouble shoot visitor/patient dissatisfactionto Patient Relations Department.

-Recommend specific action plans to correct or improve customer service operating procedures.

-Provide scheduled coverage at the desk and assist with training of volunteers

Work schedule will be as needed.

Tobacco Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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