Overview Their Customer Solutions Specialist are the face of their clients to their customers. They seek to hire friendly, enthusiastic individuals who are UBER passionate about delivering the best customer experience. Successful candidates must be highly motivated, be willing to take initiative, have a positive attitude and exhibit a strong work ethic. TCC, LLC, located in Hunt Valley, MD is a dynamic contact center focused on providing superior customer service support and building strategic partnerships with our clients. Our clients are world-wide, ever-changing and evolving, and always introducing new products and ideas to the marketplace. TCC takes pride in our ability to embrace change and readily adapt to meet the needs of our clients. Opening its doors in June 2012, TCC has over 90 customer solutions specialists dedicated to delivering superior customer service via multiple channels such as inbound calls, collections, correspondence emails, and providing click to chat services to multiple clients. TCC, LLC is a people company, our passion and dedication to the growth and success of our employees can be seen in each one of our actions and initiatives. If you're looking to be challenged and build a long-standing career within a rapidly growing company, this is the place for you! Responsibilities Manage and service existing customer relationships Resolve all customer issues and any issues that prevent the customer from experiencing premier service for our clients Always operate with the highest degree of care, manner and urgency remembering we are the face for our clients Provide expertise and support in all realms of the sales process including offering appropriate products and services This position pays $14/hr + quarterly incentives. Qualifications 1-2 years of customer service experience Excellent written and verbal communication skills Ability to effectively navigate multiple CRM systems Demonstrates initiative and the ability to work independently Ability to ask probing questions and correctly identify customer needs Thrive in a fast-paced work environment Upbeat, consultative demeanor, combined with a high energy level We offer a comprehensive benefits package and plenty of free parking. Walking distance from the light rail. About TCC TCC, LLC is a contact center in a class of its own. Conceived out of discontent with a historically stoic industry, TCC has been able to transform the consumer response to Customer Service by investing in people. TCC takes pride in its unique approach to support services which blends experience, knowledge and ability with an unparalleled level of agility. Always eager to rise to the demands of an ever-changing and evolving portfolio of clients around the world, TCC cultivates an environment of creativity, drive, and a passion for people. TCC is a people company. And just as its clients can count on exceptional dedication to the welfare of their customers, TCC employees can count on the company's dedication to their career development and fulfillment. Learn more about TCC at TCCMaryland.com. #LI-DNP Pandologic. Keywords: Customer Solutions Provider, Location: Cockeysville, MD - 21030