Data Analytics and Systems Project Manager

Employer
AARP
Location
Washington, DC
Posted
Mar 06, 2020
Closes
Mar 18, 2020
Ref
12460556
Industry
Nonprofit
Hours
Full Time
Business Unit Description

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name. As a trusted source for news and information, AARP produces the world's largest circulation magazine, AARP The Magazine and AARP Bulletin.

AARP Foundation is AARP's 501 c3 charitable affiliate. We are a public charity with revenue from federal agencies, corporations, foundations and individuals. AARP Foundation's vision is a country free of poverty where no older person feels vulnerable. Staff are located in Washington DC and throughout the US.

Every year, AARP Foundation helps millions of struggling older adults 50 and over win back opportunity by being a force for change on the most serious issues they face each day. Through the Foundation's many groundbreaking and innovative programs and services, we create and advance effective solutions to meet their basic needs for nutritious food, safe and affordable housing, adequate income and much-needed personal connections.
Summary

The Fundraising Data Analytics and Systems Project Manager oversees multichannel fundraising data flow processes including the day to day activities associated with the organization's fundraising CRMs and ECRM databases. The position is responsible for analytic system reporting, systems operations and effective project management.

This position works with internal clients and team members to identify, conduct and engineer efficient processes striving for optimization. They serve as the main point of contact with fundraising internal clients for new technology initiative and campaign across channels. Exercising efficient project management tools and skills, this position captures comprehensive work flow around new projects and outlines the business requirements in a succinct and accurate documented manner. They also provides thought leadership and direction on best practices as it relates to project/change management.

Supports the Donor Services unit by providing system and process driven solutions. Reports to Director, Development Support and Donor Services.

Day to day activities include data monitoring, data quality improvements, database administration, system reporting and internal client project management.
Responsibilities

Responsible for the day-to-day maintenance, processes and quality assurance of the Development team's fundraising platforms including the Direct Response CRM (MoneyMaker- current state, Saleforce NPSPS -future state, Luminate Online current state - Salesforce Marketing Cloud future state) and Major Gifts/Planned Gifts CRM (Clearview).

Manage analytics solutions including data visualization dashboards, ad-hoc reporting and quality assurance reports. Data visualization tools include Tableau, Frakture/Google Data Studio, CRM reporting (NPSP), online analysis Adobe Analytics/Omniture.

Responsible for capturing reporting requirements, configuring and implementing solution and producing reports.

Manage key fundraising processes, as well as data flow between various systems and vendors. Conduct business mapping, recommend best practices, optimize when possible, automate when possible, and promote a standardized process when applicable. Manage oversight of back-end processing and systems, keying, coding and donor file management as related to fundraising programs conducted in house via the Donor Services team or through external vendors. Conduct QC audits and ensure clean coding structure, and other data hygiene concepts. Manage vendors' work for accurate and timely delivery.

Manage collaborative and strategic relationship with internal clients (Development team, fundraising consultants) and AARP colleagues. Serve as go-to person for new fundraising initiatives. Captures and document business requirements in a clear, accurate and concise manner. Manage acceptance, work with implementation team to execute solutions and document standard operating procedures for maintenance and QC. Conduct, engineer and monitor efficient processes striving for optimization. Documents data dictionary(s) including, field type, definition, etc. for each field and table.

Serves as a subject-matter-expert on data sources, structure, and infrastructure solutions. Works with members of various teams to optimize data and information usage. Prepare and conduct technical training programs and assess training needs and certification requirements.

Adhere to all applicable laws and follow ethical standards for charitable giving, as defined by the Association of Fundraising Professionals and the National Committee on Planned Giving.

Complete change management assessments, manage change portfolios. Identify, analyze and prepare risk mitigation tactics. Consult and coach project teams, managers and supervisors.
Requirements
  • Completion of Bachelor's Degree and/or 5+ years of successful fundraising database experience supporting large and complex fundraising programs.
  • Project management experience including capturing business requirements, change management, QC, administrative maintenance and SOP documentation.
  • Vendor management experience.
  • Successful experience managing databases, system integrations, working with a large team, supporting multiple projects and project management. Ability to identify and create systems and procedures.
  • Must be collaborative.
  • An ability to identify and create systems and procedures.
  • Experience with Salesforce NPSP and Salesforce Marketing Cloud strongly desired.
  • Experience with Luminate online is desired.
  • Experience with data visualization reporting tools such as Tableau, Google Data Studios and Omniture highly desirable.
  • Experience with Clearview and MoneyMaker is a plus.
Benefits Offered

AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.
Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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