GPS Product Support Technician.
- Employer
- Rocky Mountain Tracking, Inc.
- Location
- Alexandria, VA
- Closing date
- Nov 19, 2019
View more
- Industry
- Maintenance and Repair
- Function
- Construction and Skilled Trades, Help Desk Technician, IT
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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GPS Product Support Technician. The GPS Product Support Technician position is responsible for troubleshooting technical issues, assessing hardware damage and potentially repairing hardware whenever possible. Responsibilities include working with hardware suppliers and carriers to identify issues with hardware, firmware and network issues. The GPS Product Support Technician will assist engineering in evaluating new hardware and GPS technology and coordinate with manufacturing on the introduction of new GPS products into production. Responsibilities:. Managing GPS and SIM inventory. QC parts inspection. Flashing firmware and firmware checks. Configuring GPS hardware and running performance tests. R&D testing of new GPS equipment and SIMs. Running GPS performance reports. Processing RMA's for inspection, testing and repair. SIM management at carriers, provisioning, suspending, deactivating. Troubleshooting firmware, provisioning or performance issues with carriers and GPS hardware suppliers. Processing RMA's for inspection, testing and repair. Assisting in researching/vetting/sourcing GPS vendors and product. Strong Pluses. Experience with Debugging Techniques. Experience with Programming Language such as C, C++, Java, Python, etc. SQL experience, basic to somewhat complex query construction, execution, analysis of resulting data. Experience with GPS technology, particularly related to location-based reporting of assets / vehicles / equipment. Experience with vehicle-based equipment and the associated electrical systems / wiring. Knowledge of various cellular data products and associated infrastructure. Experience utilizing cellular carrier support portals.
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