Our team is focused on helping people succeed and accelerating our clients success by providing awesome IT solutions and great customer service.A' We're a growing MSP (Managed Services Provider) that focuses on SMB (Small Medium Businesses) in the 25-500 user range.A' Ideal candidates will use their passion for IT and customer service to provide technical solutions to a range of client needs. This hands-on role is responsible for design, implementation, team mentoring and escalations.A' A' Being a small growing team means we are busy and that only works when each member truly loves what they do and cares about the people they are working with.A' ResponsibilitiesTechnical lead handling design and implementation of client projectsPlay a leadership role in defining standards and building our technology alignment practicesEscalation point to support team members and take ownership when neededWork with business leaders to align our service delivery and growth strategyA' QualificationsThis position is best suited for Tier 3 engineers who want to remain hands-on and have the opportunity to take on leadership rolesYou love technology and are ready to be theA' go-toA' expertA' You're process driven, good at the details andA' "do things right" the first timeA' A' A' TechnologiesMicrosoft 365, Azure IaaS, AD (Active Directory) and Windows Networking, VLANS, firewall, etc.Cybersecurity across a range of solutions and processesBackup and Recovery: Azure Backup and UnitrendsClients still have a range of onsite technologies we support until cloud alignment makes sense for their business (limited VMware and Hyper-V)MSP tools for RMM (Remote Monitoring and Management) and multi-tenant management and alertingA' BenefitsITA' ProductivityA' invests in our employees and provides excellent benefits:30-Days PTO401KA' A' Medical insurance (including dental, and vision)A' Disability and life insuranceA' Certification ReimbursementAs a service provider you will have continual opportunities to learn and deploy new technologyEmphasis on work life balance with schedule flexibility and remote work optionsA' LocationAnnapolis, MDA' Salary Range$70,000-$110,000