Responsibilities:A' Assists with ServiceNow platform incident resolutionA' Takes ownership of complex business requirements and works them to completionA' Provides subject matter expertise in ServiceNow system applicationsA' Creates, maintains and enhances Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, and Self-Service PortalsCreates, maintains and enhances team Dashboards and reporting, including scheduled reportsA' Maintains Forms, Reports, Views, Workflows, Groups and RolesA' Creates and configures Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of eachA' Performs day to day support, administration and maintenance of the ServiceNow platform including scripting, configuration, integrations and administrationA' Works with the team to build request items and tasks using workflows to manage processes and meet Business RequirementsA' Develops, configures, and improves core and custom applicationsA' Performs installation and testing of ServiceNow updates and new releasesA' Develops systems integrations and process automationA' A' Requirements:A' ServiceNow Certified System Administrator2+ years of experience performing day-to-day support, administration, and maintenance on the ServiceNow platform across all modules and applicationsA' Working knowledge of ServiceNow product suites including Orchestration, ITSM, ITOM, ITBM, CSM, and SAMWorking knowledge of JavaScript Must have strong written and verbal English communication skillsMust have or be able to obtain a Public Trust Clearance A' Preferred Qualifications:Bachelors degree in Information Technology, Computer Science, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experienceA' Working knowledge of AngularJ, CSS, and Bootstrap Working knowledge of custom application development on the ServiceNow platform Knowledge of Business Rules, UI Pages, UI Macros, Jelly, Script Includes, Processors, Workflow, Service Catalog, and other components of the ServiceNow platformA' Good understanding of Single Sign-on techniques and how they apply to the ServiceNow platformA'