Basic Duties and Responsibilities (Note: The following is a basic list of duties that may be performed and does not encompass every aspect of the job) Diagnose and resolve hardware and software issues, software installation, and network trouble shooting both remotely and onsite. Perform server/workstation installation and migrations Knowledge of servers, workstations, laptops, printers, MS Office applications, and Windows. Manage and maintain detailed information of client issues on support tickets assigned and detailed documentation of resolutions, interactions and time spent resolving issues. Candidate should be proficient in the following: Networking equipment: routers, firewalls, access points & switches Common business office devices, including printers, scanners, fax, and multifunction devices. Desktop Configuration, Imaging, Standardization, software installations, etc. TCP/IP networking, including concepts such as DHCP, DNS, routing, TCP/UDP port forwarding, etc. Server Configuration, Migration and Setup MS Windows Operating Systems Familiar with Backup Software, devices and media. MSP (Managed Service Provider) work experience preferred Dental software and dental peripheral experience a plus Labtech/Connectwise experience a plus