We offer signing and referral bonuses for hired candidates! Are you great at client-facing activities? Is technology your strongpoint? Do you "sweat the details?" If this sounds like you, read on! TechClarity is a growing IT Managed Services firm supporting small and mid-sized businesses in the DC Metro area. We are seeking qualified Tier II Support Consultants to join our team. Regular travel to clients in the DC Metro area is a requirement. Candidates must have prior experience working for an IT support company supporting external clients or very similar field experience working with multiple sites. Responsibilities: Answer service desk calls and maintain tickets in service desk ticketing system Provide remote and onsite support Manage, maintain, troubleshoot and support networks, hardware, software, and other related peripherals Install and support new desktops, laptops, servers, networks, and printers Review and respond to remote monitoring and management (RMM) system alerts and notifications Requirements: Previous experience in a managed services environment or similar field work Minimum of 4 years experience in a technical support/network admin role Experience with PC hardware installation and maintenance Experience with software installation and support Experience supporting Windows operating systems and Office applications Experience with Windows Server, networking, and email systems (Exchange, Office 365) Experience with network storage management including backup and restore Experience support Mac computers and macOS/OS Xa plus Excellent time management, communication, and customer service skills Reliable transportation for onsite support Please send resumes to: @techclarity.com and include desired salary.