Reports to : Chief Operating Officer Work Location : Rockville, MD Office Hours : 9:00 am 5:00 pm Eastern Time, Monday Friday (hours flexible) Start Date : Position available immediately Who We Are Ecrion Software, Inc., headquartered in Rockville, MD, provides innovative Customer Communications Management (CCM) solutions designed to help organizations better engage with their customers. Visit to learn more. Who You Are The Implementation Consultant will help translate complex customer business requirements into viable business solutions. Their ability to deconstruction customer challenges into discrete, logical components will be paramount. The successful candidate will be highly self-motivated, an expert at juggling multiple competing projects and priorities on fast-paced timelines, and is able to deliver unparalleled customer success. You will help our clients map a path to the Ecrion platform to solve their business problems. We are looking for highly motivated and dynamic individuals to help implement and deliver our world-class solutions. Responsibilities The Implementation Consultant will serve as a single point of contact for customers by managing the complete software implementation lifecycle, including installation, business process analysis, configuration, training, and overall client management. The position will also generate and manage project plans and milestones communication as well as risk mitigation for implementations. Finally, the position will provide project status updates to all internal and external stakeholders. Establish a foundation for the customer to achieve success post-implementation. The position may also serve to assist the Direct Sales and Account Management teams throughout the sales processes by providing demos, technical and functional support, and general assistance to the sales teams. Required Skills Excellent written and verbal communication skills, including instructing or speaking to an audience Ability to translate customer business requirements into business solutions Basic understanding of technologies including XSLT, HTML, CSS Understanding of software integration architecture (API, Web Services) Demonstrated working knowledge of both client/server and web-based applications Willing, able and eligible to travel domestically and internationally Experience with project management life-cycle, including expected milestones and deliverables as they relate to a successful software implementation (preferred) Experience in the the technology sector (preferred) Education and Experience Bachelor's degree in a related field (eg, Information Systems, Computer Science, Business Administration) or equivalent work experience with implementing software technology Minimum of 2 years of technical or software training experience delivered in a traditional classroom or online learning environment Experience with all phases of a client software implementation lifecycle, including initial needs analysis, project administration, software installation, onsite training, systems troubleshooting, and ongoing account management Applying Interested and qualified applicants should reply to this post by submitting a cover letter and current resume/CV for immediate review and consideration. All applications are kept in confidence. No phone solicitations or walk-ins accepted. Principals only. Ecrion Software, Inc. encourages and embraces diversity. Equal Opportunity Employer.