Job Announcement

If you're looking for a position in which you can have a real impact in strengthening the well-being of individuals, families, and communities, Fairfax County Neighborhood and Community Services (NCS) may be the place for you! NCS is seeking a dynamic leader to join our Technology Services unit. Coordinates projects and information technology (IT) initiatives that improve the effectiveness and efficiencies of services provided by the Department of Neighborhood and Community Services (NCS). Under minimal supervision, manages complex information technology projects, provides oversight and strategic direction to department systems and applications, and supervises tiers of technical staff. Serves as the architect of business processes around complex technical systems. Directs the alignment of technology solutions with business strategies. Manages key performance measures for business processes and systems. Provides input to department strategy to meet current and future information technology needs. Develops conceptual approaches to satisfy user requirements, investigates and coordinates system problems of the most complex nature, and designs corrective procedures. Interacts with Department of Information Technology staff, county management, other governmental or quasi-governmental entities, and/or vendors on system-related issues and scheduling of priorities. Authorizes migration from development environment, allocates and supervises resources necessary to support computer operations and systems development, and ensures currency and integrity of agency data. Participates on county-wide steering committees, coordinates efforts with all concerned parties and with the appropriate information technology staff, and performs related work as required. Supervises the work of the Business Analyst III position and their subordinates. Help meet the demands of a fast-paced technology environment and be a part of an organization that makes a daily difference in Fairfax County communities.

Note: Salary will not exceed the mid-point of the advertised salary range.

Illustrative Duties

• Provides direction to align technology with organization's strategy, priorities, and business needs;
• Serves as lead system administrator for multiple complex interdepartmental systems in multiple environments on a variety of platforms;
• Develops the processes and policies to ensure compliance with federal and state systems and regulations;
• Serves as agency's point of contact to coordinate and funnel agency's needs and requests through Human Services' centralized IT Strategic Planning Group;
• Oversees the evaluation and redesign of business processes to enhance business functionality and efficiency and to facilitate large-scale change;
• Leads efforts to seek ways of applying new and existing technology to business processes, providing expertise on technical trends and external practices;
• Manages the business process activities for the systems development life cycle for new and/or existing complex systems;
• Manages the development, implementation, interoperability, quality assurance, and security of systems;
• Identifies and maintains key performance measures for business processes associated with technical systems;
• Manages workgroups that perform documentation of system requirements and specifications detailing user needs to be utilized by system technical support members;
• Manages staff performing the functional testing process during solution implementation to ensure that they function correctly to serve user needs without compromising other system functions;
• Determines appropriate system life cycle techniques and methods for implementation;
• Supervises the delivery of training classes to user groups;
• Evaluates, prioritizes, and educates others on the technical implications of requested changes and improvements on systems;
• Brokers services with DIT and vendors on behalf of customers;
• Coordinates multi-system solutions to clarify interdependencies so that systems interface seamlessly with each other;
• Communicates with other IT functional areas to apprise them of project status, inform senior management of progress, and keep DIT's technology and service managers aware of user issues needing resolution;
• Stays abreast of technology changes.

Required Knowledge Skills and Abilities

• Advanced knowledge of methods, metrics, tools, and techniques of business process reengineering;
• Advanced knowledge of the principles, methods and tools for conducting performance assessments of IT systems, change management theories, and their application in a business environment;
• Advanced knowledge of procedures for developing technical and operational support documentation and tools for analyzing and developing test and evaluation procedures;
• Advanced knowledge of principles, methods and techniques of information technology assessment;
• Considerable knowledge of interdepartmental and/or countywide processes, procedures, and requirements;
• Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;
• Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;
• Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;
• Considerable knowledge of effective project management methods, practices and techniques;
• Knowledge of effective supervisory methods, practices, and techniques;
• Ability to manage/administer multiple computer systems in a diverse computing environment;
• Ability to work on problems of diverse scope where analysis requires a comprehensive understanding of hardware/ software systems solutions;
• Ability to manage both small and large long and short-term projects under project timeline and resources;
• Ability to write computer program operating instructions;
• Ability to write effectively, including technical writing;
• Strong analytical and conceptual skills with a demonstrated track record in new concept development for various projects and complex technical plans;
• Ability to understand how IT affects an organization and ability to link it to redesigned business processes;
• Ability to work cooperatively with technical staff and end users and establish and maintain relationships.

Employment Standards

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Bachelor's degree in computer information systems, business administration, or related field; plus five years of experience in information systems and process redesign, managing and implementing all phases of the systems development life cycle, including at least one year of supervisory experience.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check and a credit check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Direct experience in managing IT projects for local, state or federal government.
• Extensive experience in automating business processes and online services.
• Excellent written and verbal communication skills with the ability to explain complex technical concepts to non-technical department staff.
• Considerable knowledge of the capabilities of IT software, hardware, and network communications.
• Experience providing high-level application-specific technology support to staff and community users.
• Supervisory experience managing IT professionals with diverse technical skills.
• Demonstrated ability to work in a collaborative and team-based environment.

PHYSICAL REQUIREMENTS:
Work is generally sedentary in nature. However, incumbent may be required to do some walking, standing, bending, and carrying of items up to 25 pounds. Ability to operate keyboard-driven equipment. Ability to communicate verbally and in writing. Sufficiently mobile to attend meetings at various locations and make presentations to county staff and community. Duties may be performed with or without reasonable accommodations.

SELECTION PROCEDURE:
Panel interview; may include written exercise.

It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314 . EEO/AA/TTY.