Duration: 12+ months (possible multi year engagement)Compensation: up to $30/hrResponsibilities/Requirements:MUST BE OK WITH SHIFTS:MTOC Shifts: Team 1 - M-Th 6AM-4PM Team2 - W-Sat 2PM-12AM (Need) Team3 - Su-Tu 2PM-12AM and Fri 6AM-4PM (Need)A' A' Server Operating Systems -Primary Capability: Delivery Infrastructure OperationsA' Primary Skill: Network Operations & Service ManagementA' a. Years of experience? 0-1 year of experienceA' b. Degree or specialized training is required/preferred? Degree preferred but not requiredA' c. Top three skills required? Event/Incident Management Great communication skills Eager to learn and grow careerA' Network Operations & Service Management - "Technology Center Operations Analyst - TOC Level1 The Technology Operations Center Level 1 Operator is the first line of defense in the IT Operations team responsible for monitoring and managing all alerts and end user issues in the client's data centers and properties around the world. The scope of work includes servers, mainframes, databases, middleware, business intelligence tools, identity and access management tools, storage, backup, and local, wide, and property networks. The technology stack includes the latest hybrid (private and public) cloud technologies in addition to legacy technologies. The work is performed in a lively collaborative environment where the Level 1 and Level 2 operators work together to monitor, manage, and triage issues. The Level 1 operator will be responsible for monitoring the IT infrastructure environment components and opening, trouble shooting, and referring incident tickets to the appropriate group and level of supportAverage day in the life of this role: The TOC L1 support team will be responsible for monitoring the NetCool Dashboards and other monitoring tools, answering incoming calls into the MTOC, creating incidents as needed, and escalating to the Client Communications Lead (CL) and Service Availability Manager (SAM) for possible major incidents (MI). The TOC L1 support team is responsible for answering the TOC telephone line receiving calls or emails coming in from either the Service Desk or other Technical Towers. They are also responsible for monitoring tools and completing standard operating procedures (SOP) based on the alarm code. The TOC L1 support team run through simple standard operating procedures (SOPs) or scripted triage to resolve the issue(s), utilizing the ServiceNow (SNOW) ticketing system to track all activity. If the issue(s) are not resolved, the incident ticket is escalated to the appropriate Technical Tower within ServiceNow (SNOW) and prioritized accordingly per the TOC Process Guide. For a P1 or a P2 incident, the TOC L1 Analyst notifies both the Communications Lead and the Service Availability Manager to set the correct priority and determine whether an MI should be declared. The TOC L1 support team uses the Notify module within SNOW to create an Incident Alert, in accordance with the TOC Process Guide, and assists with engaging the resolver support teams. For a P3 or a P4 incident, the MTOC L1 support team will work in conjunction with the TOC L2 support team to resolve or escalate in accordance with the incident management process.Additional Job Details:A' No opportunity for remote work.A'