Duties

Summary

This position is located in the Division of Consumer Education and Engagement, Office of Servicemember Affairs (OSA). The mission of OSA is to educate and empower military members, veterans and their families to make better-informed decisions regarding consumer financial products and services.

See our tips on the application process and printable checklist to ensure each step of the application is completed.

Learn more about this agency

Responsibilities

As a Deputy Assistant Director, Servicemember Affairs, you will:

• Collaborate with the Assistant Director to develop and communicate overall Office vision, goals and objectives. You will be integral in setting the organizational tone and direction, support and model an environment that fosters and sustains diversity, knowledge sharing, and consensus building.
• Translate program objectives into organizational structures, budgets, and staffing requirements for current and out years. Develop rationales for resource requirements and identify and provide metrics for measuring the effectiveness of program execution.
• Formulate and develop needed policies, procedures and guidelines for conducting functions effectively and efficiently. Continually model innovation, creativity, and excellence and encourage these attributes in staff.
• Provide crucial, direct oversight to a team of dynamic professionals dedicated to improving the financial well-being of military families.

Travel Required

Occasional travel - Occasional Travel

Supervisory status
Yes

Promotion Potential
71

Requirements

Conditions of Employment

• Please refer to "Conditions of Employment."
• Click "Print Preview" to review the entire announcement before applying.
• Must be a U.S. Citizen or U.S National
• Public Trust background investigation will be required

The experience may have been gained in either the public or private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week on your résumé.

This opportunity is also open to Status eligibles under Announcement 20-CFPB-25-MP. Please refer to that announcement for details on open period, eligibility, and how to apply.

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement.

Specialized experience: For the CN-71 level, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the CN-60 grade level in the Federal service. (For qualification purposes, the CN-60 level is broadly equivalent to the GS-14). Specialized experience for this position includes:

• Experience determining the financial needs and concerns of military families and/or veterans; AND
• Experience analyzing and proposing solutions to financial issues facing military and/or veteran communities; AND
• Experience developing financial education programs responsive to the needs of military and/or veteran communities; OR Experience developing and/or conducting outreach programs on financial issues affecting military families and/or veterans.

Education

Additional information

- We may select from this announcement or any other source to fill one or more vacancies.
- This is a non-bargaining unit position.
- We offer opportunities for telework.
- We offer opportunities for flexible work schedules.
-Ethics: Bureau employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at www.oge.gov. In addition, employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Consumer Financial Protection Bureau (5 CFR 9401), which, among other things, prohibit an employee or the employee's spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by the Bureau. Regulations also impose restrictions on the outside activities of certain Bureau employees, including examiners and attorneys. Applicants may review the Bureau ethics regulations and a summary of the regulations at www.consumerfinance.gov. Questions regarding these requirements and prohibitions should be directed to the Bureau Ethics Office at EthicsHelp@cfpb.gov .

CONDITIONS OF EMPLOYMENT:
- A one year probationary period may be required.
- A one year supervisory or managerial probationary period may be required.
- Must successfully complete a background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Obtain and use a Government-issued charge card for business-related travel.
- File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas: Subject Matter Expertise, Managing and Inspiring High Performance, and Managing Quality Results.

Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, A, B or C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

If you meet the minimum qualification requirements and receive a score within the top tier of candidates on the self-assessment questions, you will then be required to participate in a written exercise. Upon receiving an email notification from a CFPB representative (via email) to participate in this exercise, applicants must acknowledge with a response within three business days or he/she will be removed from consideration for this position. It is advised to occasionally check your "junk mail"/SPAM folders within your email to ensure you do not miss a message. The CFPB representative will then schedule a time for the applicant to receive instructions and complete and/or submit the exercise. The entire process must be completed by the applicant within two weeks from the initial contact from a CFPB representative or he/she will be removed from consideration. Your Written Exercise will be evaluated in the following areas: Modeling Inclusive Communications and Relationships, Managing and Inspiring High Performance, Accountability, and Managing Quality Results.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) ) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority.

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package. Documents can be uploaded under the category of "Cover Letter".

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .

VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation . In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.