Duties

Summary

This position is located in the Department of Health And Human Services, Office of the Chief Information Officer, headquartered in Washington, District of Columbia.

This announcement has an applicant limit of 275. Once the first 275 applicants have been reached, the announcement will no longer be available to apply.

Additional selections may be made across the Department of Health and Human Services in multiple locations through this vacancy announcement.
Learn more about this agency

Responsibilities

- The incumbent serves as the Production IT Systems Operations Director within the Division of Operations, Office of Operations (OPS).

- Provides leadership, overall direction, and guidance to staff in the Office of Operations (OPS) Office of the Chief Information Officer (OCIO).

- Oversees hardware and software asset management, call center/service desk and desk-side support operations, printing services, email operations, operational support for voice and data services, Data Center operations, and oversight of the change management process for the entire production environment.

- Responsible for information systems operations and security activities by ensuring confidentiality, integrity and availability of systems for the OCIO/OPS production-operating environment.

- Provides overall direction and leadership for ensuring all operational security needs are identified; security requirements are complied with; breaches are monitored; and, resolutions are coordinated.

- Attends meetings and conferences to provide advice on system operations, customer support, and information security capabilities and limitations.

- Participates in the development of the OCIO/OPS and HHS IT budget, identifying and recommending budget needs for the Office of Operations.

- Provides overall leadership and direction for staff; plans and coordinates development of work assignments, special projects and priorities; approves leave, evaluates performance, and provides advice and counsel.

Travel Required

25% or less - Domestic travel - 25%

Supervisory status
No

Promotion Potential
15

Requirements

Conditions of Employment

• U.S. Citizenship required
• Males born after December 31, 1959 must be registered or exempt from Selective Service - http://www.sss.gov
• Suitable for federal employment
• Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation.
• Documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
• All qualification requirements must be met by the closing date of the announcement.
• One-year probationary period may be required.
• Financial disclosure statement required.

Qualifications

Selective Factor:

Applicant must have experience overseeing large scale production IT operations services to include data center operations, organizational email, and voice/data services and directing a comprehensive configuration management and change control program for a large production IT environment within the last 5 years. The experience must be documented in the resume.

AND

Minimum Qualification Requirements:

Have IT-related experience demonstrating each of the four competencies which are as follows:

1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations:

AND

Have at least one year of specialized experience, equivalent to the GS-14 grade level in the Federal service 1) Directing a 24-hour support services program comprised of a customer call center, a remote service desk, and desk side/in-person support services; and 2) Overseeing the policy and program implementation of systemic cyber security requirements i.e.( Federal Information Security Management Act and threat detection and response for production information technology (IT) operations.

Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.

Education

Additional information

Selections may be made for vacancies across the entire Department of Health and Human Services (HHS). By applying, you agree to allow your application and other personal information to be shared with one or more HHS hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement.

Travel and transportation expenses may be paid: No

Bargaining Unit Position: No

Drug Screening Required: No

Recruitment incentives may be authorized: No

Student loan repayment incentive may be authorized.

Annual leave for non-federal service may be authorized.

Advanced pay for new hires may be authorized.

For information on "People with Disabilities" please visit http://opm.gov/disability/PeopleWithDisabilities.asp

Career Transition Assistance Program (CTAP): To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position. Information about CTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: http://www.opm.gov/ctap .

CTAP applicants MUST submit the following documents:
1. A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement.
2. A copy of your SF-50 "Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;
3. A copy of your latest performance appraisal including your rating; and
4. Any documentation from your agency that shows your current promotion potential.

Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible see http://opm.gov/rif/employee_guides/career_transition.asp#ictap . To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85.0 or above on the rating criteria for this position.

ICTAP applicants MUST submit the following documents:
1. A copy of your RIF separation notice, notice of proposed removal for failure to relocate, notice of disability annuity termination, or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement.
2. A copy of your SF-50 "Notification of Personnel Action'', documenting your RIF separation, noting your positions, grade level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;
3. A copy of your latest performance appraisal including your rating; and
4. Any documentation from your agency that shows your current promotion potential.

For Most Effective Resumes Tips visit: https://help.usajobs.gov/index.php/Most_Effective_Resumes .

If you are unable to apply online, please go to https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information for more information on our alternate application method.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Traditional rating and ranking of applications does not apply to this vacancy. Applications will be evaluated against the basic qualifications. Qualified candidates will be referred for consideration in accordance with the Office of Personnel Management direct hire guidelines. Veteran's Preference does not apply to the direct hire recruitment procedures. Selections made under this announcement will be processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics):

• • Minimum Qualifications

To preview the assessment questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10633681

Background checks and security clearance

Security clearance
Not Required

Drug test required
Yes

Position sensitivity and risk
NCS/High Risk

Trust determination process
Credentialing , Suitability/Fitness , National security

Required Documents

Submission of a resume alone IS NOT a complete application. You must provide a complete online Application Package which includes:

• Your Resume. You are encouraged to use the USAJobs online resume builder to ensure that all required information is in your resume. Your resume must clearly articulate how your skills and experiences align to the criteria defined in the qualifications section of this announcement and it must support your responses to the assessment questionnaire. For each position you must describe your duties, accomplishments, related skills, and responsibilities. Your resume must also include the day, month, and year that you began and ended for each position held. Full-time employment will be assumed unless otherwise stated on your resume. Part-time employment will be prorated in crediting experience. Not providing this information may result in the lowering of your assessment score or an ineligible rating. For resume writing guidance, please visit the USAJobs Resource Center or view their video tutorial .
  A complete Assessment Questionnaire.
• Other Supporting Documents

Other Supporting Documents: (Only Submit if applicable to you.)

• College transcript (if qualifying all or in part based on your education)
• lnteragency Career Transition Assistance Plan (ICTAP) documentation, if applicable. (See Other Information Section)

You are not required to submit official documents at this time; copies are sufficient.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.