Job Description:- Manage portfolio of customers who placed orders via the web and phone. Develop relationships with customers built on trust- Utilize Sales force to manage contact and activities with customers via phone and email- Make daily outbound calls to existing customers, as well as create relationships with new ones to follow-up with orders, billing, shipping, cross-sell, and troubleshoot- Meet sales, service performance, call handling metrics, and quality standards- Articulate accurate information regarding orders, products, financing, policy, procedure, account status, and marketing promotions- Summarize each interaction to delight customers and to ensure customer satisfaction- Utilize Guitar Center University to learn about music instruments and accessories- Maintain timely follow-up with customers as outlined by management- Assist with order / back order management when needed and troubleshoot orders with problems- Execute special projects and additional duties as assigned.Qualifications Needed:1-3 years of customer service experienceMusic backgroundFamiliar with Microsoft Office SuiteAbout Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing(R) Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.