JOB DESCRIPTION Position Title: Operations Manager Reports To: Director of Operations Supervises: Multiple smaller security program within the DC/MD/VA Region Position Summary: Under the general direction of the Director of Operations, this is a field supervisor / manager level security function that will be charged with providing direct oversight of security operations and leadership to multiple, smaller security programs. In the role of Operations Manager, this is a uniformed position that holds the rank of Captain and reports to the Director of Operations. This position will perform three (3) primary functions as follows: FIELD SUPPORT: To serve as the Field Supervisor providing support to the Director of Operations on all security operations related matters TRAINING: To serve as the Training Instructor / Training Coordinator conducting all training and development of field security personnel. QA/QC: To serve as the Quality Assurance / Quality Control Manager conducting field inspections on all sites within the DC/MD/VA area MINIMUM QUALIFICATIONS: Candidate must have verifiable, security-related leadership experience; preferably within a non-exempt workforce in a 7 day a week, multi-shift/multi-site operation. Must be able to demonstrate comprehensive knowledge of Performance Work Statement and applicable company policies for sites where services are being provided. Strong verbal and written communication skills (writing sample may be required) and willingness to make improvements as required. Ability to function independently and work a flexible schedule to include evenings, weekends and holidays as requested or as operational necessity dictates. Basic knowledge of Microsoft Office Suite to include MS Word, MS Excel and MS Outlook also required Ability to follow directions and perform multiple tasks under pressure; Tasks must be performed effectively, simultaneously, under strict deadlines and in a courteous and professional manner. Must possess reliable transportation to commute to job site, perform field work and ad-hoc regional job-related travel, as deemed necessary. Willingness to obtain and maintain certifications, training & education to perform duties and advance within organization; professional networking also recommended Principal Duties and Accountabilities: Field Support Functions: Serves as Roving Supervisor to select Security Program and sites without a Team Lead on day to day operations and employment related matters on all assigned sites. Develops weekly Operating Schedule and coordinates post coverage for call offs, leave of absences, late arrivals, early departures or shift changes; while managing overtime hours to include filling post by personally serving as replacement officer in the absence of an available replacement Manages timekeeping functions including clock-in and clock-out for on duty security personnel on daily basis. Provides counseling, guidance and problem-solving options to security personnel to include officers and team leads in a professional and respectful manner. Coordinate needed support services to effectively manage assigned work sites to meet or exceed financial and operational goals and provide quality customer service. Keep records and prepare accurate and timely reports including, but not limited to daily activity logs, shift reports, incident/accident reports, etc. Conducts routine and real-time review of Guard Management Systems including Guard Metrics (Guard Activity Tracking), Linx Up (Vehicle Activity Tracking) and relevant CCTV footage from Base Command Center and through portable devices. Enforce Standards of Conduct (SOP-001) and Administration of Discipline (SOP-002) and related policies and procedures Training Functions: Provides orientation for newly hired and/or newly assigned security personnel to ensure proper training prior to assignment to temporary, short-term and long-term assignments. May be required to travel out of state for both short term and long-term training assignments in support of existing and start-up security programs. Maintain training records and prepare accurate and timely reports to include, but are not limited to Training Attendance logs, First Report of Injury, Incident/Accident reports, etc. Tracking of employee credential expirations for scheduling of applicable training classes Processing of paperwork related to obtaining security credentials including generating credentials from training classes completed QA / QC Functions: Conducts Quality Assurance / Quality Control checks of assigned personnel, along with worksites through weekly schedule including rotating locations, days, shifts and times. Conducts follow-up on field inspections to include verification of adherence to policies and procedures, issuance of missing or replacement uniforms and/or equipment Generates recommendations for disciplinary action to Director of Operations / Director of Human Resources for repeated failures to comply with contractual or company standards. Generates recommendations for performance awards to personnel that consistently demonstrate performance beyond the minimum acceptable standards. Coordinates pick up and drop off of uniforms and/or equipment for employees or site as operational necessities dictate and with a sense of priority. Perform ALL other related duties as assigned or required. COMPENSATION: $55,000 - $60,000.00 per annum base salary Company-paid health plan through Blue Cross / Blue Shield 80 hours of accrued Paid Time Off (Annual / Sick Leave) Ten (10) Paid, Company-recognized holidays AFLAC Injury Protection Plan Non-matching 401K plan Performance-based Annual Bonus Company-sponsored Training and Professional Development