Opportunity SnapshotThe Data Center Manager is responsible for overseeing the execution of local data center operations at one or more data center properties.A' Data center operations include, but are not limited to:Engineering operations and core infrastructure maintenanceData center construction management, commissioning and start-upDelivery of data center services including colocation, connectivity, raised floor services and deploymentInstallation and management of all cable and network infrastructure supporting facility and customer connectivityTechnical event management including post-event root cause analysis and infrastructure repairA' If the propertyA$ cents A' €A' (TM) s Real Estate Manager is not located at the property, the Data Center ManagerA$ cents A' €A' (TM) s responsibilities may also include oversight of general facility operations, including, but not limited to, security, janitorial and other facility management functions.The Data Center Manager will have experience in data center electrical, mechanical and network system operations and possess knowledge of large scale data centers, including state-of-the-art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systems.A' In addition, the Data Center Manager shall participate in the scheduling, coordination and completion all significant planned and emergency maintenance events for the facility and ensure these activities are executed in a controlled and proven method to ensure the reliability of the critical loads supported by these systems.The Data Center Manager is ultimately responsible for identifying, evaluating and executing operational strategies to ensure Digital RealtyA$ cents A' €A' (TM) s data center operations achieve the highest level of availability.A' The Requirements10 years related facility management experience in data center operations (or related electrical or mechanical engineering field) with minimum of 5 yearsA$ cents A' €A' (TM) experience managing or leading data center operations teams in a large scale mission critical environment.A' BachelorA$ cents A' €A' (TM) s degree in electrical or mechanical engineering preferred.Solid and proven experience in the construction, commissioning, acceptance and operation of mission critical systems, including state-of-the-art electrical distribution systems, static and rotary UPS, emergency standby generation, fire alarm/suppression and monitoring systemsExtensive knowledge of structured cabling systems, networking and connectivity standards, and hardware installation requirements.Proficient experience in colocation operations, including the installation and deployment of cage, rack and cable infrastructure, as well as, power circuit installation and power monitoring.Experience working with and deploying telecom and network providers, specifically in Meet Me Room and POP room environmentsExperience managing a change control environmentStrong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions.Knowledge of industry data center standards, policies & methodologiesKnowledge of performance management & critical awareness methods and implementation standardsStrong interpersonal, presentation and communication skillsStrong organizational skills and detail orientedExperience managing own budget and analysing expensesProficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Visio or AutoCadFamiliarity with Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems.A' The RoleExecute all aspects of data center operations including the operation, maintenance and repair of all mission critical equipment and systems supporting a 24x7 data center operation to achieve 100% uptime and 100% compliance with all customer SLAs.Supervises all construction activity and installations, in coordination with internal and external construction resources, to ensure system design, installation and testing adhere to operational standards.A' Witness testing of all equipment during commissioning and validate sequence of operations and receipt of all operational documentation.Manages provisioning of data center services including colocation, connectivity, raised floor services, deployment and any additional services to be delivered to data center customers.Manages all local customer installations, in coordination with Sales Engineering, Design & Construction and Colocation Operations to coordinate customer move-ins and turn-ups, including deployments, power circuit installations and connectivity requirements.Oversees local installation, maintenance and repair of all network infrastructure supporting all Digital Realty and customer connectivity in coordination with internal IT and network personnel.Supervise local engineering team to ensure adherence to standard operating procedures, sequence of operations and maintenance standards to guarantee execution of Digital RealtyA$ cents A' €A' (TM) s periodic maintenance program and maintenance calendar.Develop, implement and audit local standard operating procedures, sequence of operations and maintenance standards to be in compliance with Digital RealtyA$ cents A' €A' (TM) s standards and industry best practices.Supervise local change management processes including the review and approval of all Method of Procedures (MOPs) for maintenance and one-time/emergency repair events in coordination with onsite personnel, contractors and customers.Manage all maintenance and repair contracts to ensure compliance with maintenance standards and operational requirements.A' Confirm all vendors are qualified and adhere to Digital RealtyA$ cents A' €A' (TM) s performance standards and scopes of work.Responsible for timely execution of data center services such as remote hands, customer installations and service requests.Supervise security personnel and manage security systems including the adherence to security policies and compliance programs (as required by the Real Estate Manager)Act as primary technical and operational contact for data center customers A cents € " both as the technical lead and local point of escalation during emergency events and day to day operations.A' Develop knowledge of customerA$ cents A' €A' (TM) s core business and the business function of the customerA$ cents A' €A' (TM) s local datacenter operation.Manage technical and operational incidents at the property, including the implementation of emergency response procedures, resource coordination, customer communication, root-cause analysis and post event remediation.Identify trends and analyze risks to articulate implications and impact to data center operations.A' Track operational metrics and other data to provide Senior Management oversight and control for both snapshot data and long-term trend analysis.Identify process based improvements that generate operational and financial efficiencies including the development and presentation of the business case.Support Real Estate Manager with the management of expenses and assist all budgeting, forecasting and reporting requirements by providing capital and expense requirements and justifications.Support pre-sales process, including, but not limited to, conducting sales tours and reviewing lease proposals and lease agreements to confirm compliance with Digital Realty standards and local requirements.Support various accreditation initiatives, including, but not limited to, SSAE16, SOC2, ISO 27001, etc. as may be required by Digital Realty.Maintain compliance with local health & safety (ie OSHA) standards and national electrical and building codes.A' About Digital RealtySince the Company's initial public offering in November 2004, Digital Realty has been a fast-growing leader in the design, development and operation of data centers worldwide. We focus on delivering customer driven data center solutions by providing secure, reliable and cost effective facilities that meet each customer's unique data center needs. Our customers include domestic and international companies across multiple industry verticals ranging from financial services, cloud and information technology services, to manufacturing, energy, health care and consumer products. Digital Realty's 130 properties comprise approximately 23.8 million square feet as of September 30, 2013. Digital Realty's portfolio is located in 33 markets across ten countries throughout North America, Europe, Asia and Australia. Our global presence is supported by local experts in the markets we serve. And we stand out in the marketplace by offering innovative solutions driven by customers who see data centers not just as a technical investment, but also as a strategic platform for success.