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Insurance Customer Service Representative

Employer
Foundation Insurance Group
Location
Arlington, VA
Closing date
Nov 12, 2019

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Industry
Insurance
Function
Customer Service
Hours
Full Time
Career Level
Experienced (Non-Manager)
Insurance Customer Service Representative (CSR)/ Account Support SpecialistOur Insurance Customer Service Representative (CSR) is an insurance account support specialist who is responsible for servicing clients in various ways. The role is essential as he/she develops and maintains the relationship with our clients and provides the first line of excellent customer service. This person works closely with our producers (sales team), and other account support specialists on their team, as well as underwriters. This means our ideal candidate must be a team player.Duties include but are not limited to: issuing certificates, endorsements, answering underwriting requests, up-selling accounts, renewing policies including surplus lines, renewal proposals, answering billing questions, audit disputes, and processing cancellations/reinstatements; all while maintaining an upbeat attitude for a positive work environment.Requirements: our ideal candidate must be ethical, professional, intelligent, personable, highly motivated, energetic, and responsible.SkillsA' .A' A' A' A' Critical thinkingA' .A' A' A' A' Excellent written and verbal communicationA' .A' A' A' A' Ability to multi-taskA' .A' A' A' A' OrganizationA' .A' A' A' A' Have strong computer proficiency in Word, PowerPoint, Excel and management systemsPreferances (preferred but not required)A' .A' A' A' A' Have a Virginia Property & Casualty license. Knowledge of Applied/EPICA' .A' A' A' Experience with Erie, Travelers, Donegal, Hanover and The HartfordA$ cents A' €A' (TM) s management & quoting systemsA' .A' A' A' A' Designations such as CIC or CISR.Contact UsIf you are looking for an opportunity to be part of a dynamic organization that values each employee, please consider us for your next career opportunity. Please send a cover letter with your salary expectations along with a resume and references.Salary is commensurate with experience.

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