You're as experienced on the floor as you are with retail operations. You recognize that it's all about the customer - always keeping busy to ensure an unmatched customer experience. As an integral part of our store team, you will help pioneer the direction of our retail operation. You have a deep appreciation for visual aesthetic, customer experience, well-made goods, and startup culture. This position is an opportunity to grow professionally and truly shape the trajectory of our growing retail business. The Role: Greet and engage customers, ensuring all visitors feel welcome in our store Actively supervise the sales floor and act as host to our in-store guests Provide an unmatched customer service experience - ensuring no customer leaves dissatisfied Build a client base and ensure repeat shoppers Run Sales Reports and communicate insights to management Work one-on-one to develop genuine relationships with customers - including personal shopping, correspondence and styling Maintain and contribute to merchandising and visual elements set by design/visual team Respond to specific customer inquiries (phone/email/person) Review customer sales orders and process returns and exchanges using inventory management software Partner with Retail and Marketing team to grow local business through customer acquisition techniques, events and outreach Requirements: Retail experience of at least 2+ years in a fast paced environment Proven record to build customer base Knowledge of visual merchandising practices Strong communication skills and ability to deliver and take constructive feedback An entrepreneurial spirit Collaborative approach to work Interest in Menswear Weekend and Holiday availability and flexible schedule required Perks: Fast paced, high-growth atmosphere where your work will have a direct impact on the trajectory of the company Hourly with a commission structure and employee discounts on Ledbury products Unique company culture experiences (sailing, internal speakers, happy hours and high-fives) Who We Are: Ledbury is a Richmond, Virginia-based men's apparel company that specializes in the design, production and sale of luxury men's dress shirts, casual shirts and related accessories. Ledbury is a privately funded, growth-focused menswear business that has been featured the Wall Street Journal, Financial Times and GQ.