Program Manager

Washington, D.C
Nov 10, 2019
Nov 18, 2019
Full Time


This position serves as the Program Manager (Chief of Learning and Development) and is located in Washington, DC, headquarters of the National Park Service, and is supervised by the Deputy Associate Director for Workforce and Inclusion.
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The major duties of the Program Manager (Chief of Learning and Development) position include, but are not limited to the following:
  • Managing training and employee development programs to align with the organizational goals of the agency to develop/advance into senior positions.
  • Coordinating development regarding content, pedagogy, format, and other design criterion and ensures compliance with mandated laws, regulations, and agency and bureau policies.
  • Leading design and implementation or leadership development programs and career pathing.
  • Collaborating with agency and bureau to ascertain direction and gather best practices to inform the design of training programs.
  • Ensuring that the quality of education materials is kept current both in substance and delivery, and that staff training programs are responsive to National Park Service needs.
  • Reviewing training proposals to ensure consistency with agency and program expectations and adherence to pedagogical consistency.
  • Exercising total control over the Program's budget and directs major financial decisions impacting both program and personnel.
  • Developing the Service wide employee development program/budget plan including operational funding for the training centers and distribution of funds for training events.
  • Allocating funds accordingly to multiple training centers and develops programs based on sound financial assessments.
  • Serving as the Chief of Learning Officer and principal spokesperson for the National Park Service Learning and Development Program.
  • Managing Learning and Development personnel through the development of new and existing curriculum that advances the agency's organizational strategies.
  • Providing supervisory review and direction to training center Superintendents and program managers, evaluating them on an annual basis.
  • Providing supervisory review and direction to training center superintendents and program managers, evaluating them on an annual basis.
  • Maintaining constant dialogue with senior level personnel with regards to strategic direction, new programs, changing management priorities goals, and objectives.
  • Providing briefings to multiple stakeholders through briefings and presentations to personnel in multiple disciplines and grades.
  • Formulating education and training program plans that are clear, concise, and clearly articulate the goals and achievements sought at the completion of such programs.
  • Drafts training communication directives that are specific in their message and the expectations by receiving audience.
  • Consistently produces effective messages that consider educational and cultural backgrounds of intended audiences to create an inclusive environment for a diverse workforce.

Travel Required

25% or less - You may be expected to travel up to 25% for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • U.S. Citizenship required.
  • Appointment subject to background investigation and favorable adjudication.
  • Meet Selective Service Registration Act requirement for males
  • Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
  • Any individual who is currently holding, or has held within the previous 52 weeks, a General Schedule position under non-temporary appointment in the competitive or excepted service, must meet time-in-grade requirements (must have served 52 weeks at the next lower grade or equivalent in the Federal service). Time-in-grade requirements must be met by the closing date of this announcement.
  • If you are a new supervisor in the Federal government, you will be required to complete a one-year probationary period.
  • You may be required to travel overnight away from home up to a few nights per month. You must obtain a government charge card for travel purposes.
  • You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority.


To qualify for this position at the GS-15 grade level, you must possess all of the following minimum qualifications by close of the announcement:

EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-14 grade level in the Federal service (obtained in either the public or private sectors). This experience must include: establishing a vision for learning and development for a mid-size to large, heavily decentralized organizations, and designing a plan with measurable goals for achieving that vision; designing a robust monitoring and evaluation system with metrics that are relevant to organizational goals, overseeing improvements in the organization, content and delivery of training, managing the overall training budget and use of funds.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours will be prorated. You will not receive any credit for experience that does not indicate the type of hours worked (full time, part time, etc.)


There is no substitution of education for experience at the grade level(s) of this announcement.

Additional information

Physical Demands: The work is primarily sedentary. Some travel and walking in offices and other typical work spaces is required to attend meetings and conduct discussions with employees and managers serviced. The work does not require am special physical effort.

Working Conditions:Work areas are adequately lighted, heated and ventilated. The work environment involves everyday risks that require normal safety precautions., however the incumbent may occasionally be exposed to uncomfortable conditions in such places as outdoor park venues.

The National Park Service has determined that the duties of this position are suitable for situational telework and the selectee may be allowed to telework with supervisory approval. This position is not eligible for core telework.

Hiring Incentives may be offered.

If you are unable to apply online or need to fax a document that you do not have in electronic form, view the following link for information regarding an Alternate Application. Click the following link for more information, .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

A review of your resume and supporting documentation will be made and compared against your responses to the Assessment Questionnaire to determine if you are qualified for this job. If your resume is incomplete or does not support the responses provided in the Assessment Questionnaire, or if you fail to submit all required documentation, you will be rated 'ineligible', 'not qualified', or your score will be adjusted accordingly. If a determination is made that you have inflated your qualifications or experience, you can lose consideration for this position. Please follow all instructions carefully; errors or omissions can affect your rating.

Candidates who apply under Competitive Merit Promotion procedures will undergo a quality review to determine if they are highly qualified based on the content of their resume and their responses to the questionnaire. Best qualified candidates will be referred if all required supporting documentation has been provided.

Candidates who apply under Noncompetitive Merit Promotion procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume and their responses to the questionnaire. Qualified candidates will be referred if all required supporting documentation has been provided.

You will be evaluated on the following competencies:
  • Education and Training
  • Financial Management
  • Leadership
  • Oral Communication
  • Written Communication

Background checks and security clearance

Security clearance

Drug test required

Required Documents

The following documents are required and must be submitted by 11:59 PM (EST) on 11/18/2019.
  • Resume which includes a list of all significant jobs held and duties performed, with dates specified in month and year format, and indicate hours worked per week . If military or civilian, please include your rank and/or grade.
  • A complete Occupational Questionnaire
  • Merit Promotion Eligibility Documentation such as:
    • Federal employees must submit a copy of their latest SF-50 "Notification of Personnel Action" that reflects career or career-conditional tenure, such as the initial hire, promotion, or reassignment, showing position title, series, grade and tenure (please do not submit an Award SF-50 unless it provides the necessary information) and, if different, an SF-50 showing highest permanent grade ever held.
    • Veterans Preference Documentation (e.g. DD-214, SF-15, VA Letter as appropriate)
    • Documentation for the Land Management Workforce Flexibility Act (LMWFA) eligibility, which includes ALL Appointment AND Termination SF-50s for EACH appointment as well as ALL performance evaluations, for each qualifying period of temporary employment claimed.
  • Other Supporting Documents, if applicable, such as:
    • Veterans Preference Documentation:
      • If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15 . If you don't have your DD-214, you may request it after discharge from the National Archives .
      • If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation.
      • If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF15 , and if applicable, a completed SF15 . You may request a copy of your Department of Veterans Affairs letter from or call 1-800-827-1000 to establish proof of disability.
    • Due Weight and Performance Appraisals and Awards:
      • All applicants must submit their most recent performance appraisal showing the official rating of record and signed by a supervisor or, if one is unavailable, a statement as to why it is not available (including if any prior performance appraisals/evaluations were at an acceptable level).
      • Failure to submit any of the above mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
      • Please submit 1) a copy of your most recent performance appraisal/evaluation and 2) a list of any awards (e.g. superior performance awards, special act or achievement awards, quality step increase, etc.) you received in the last 5 years. Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. If you do not have your most recent performance appraisal/evaluation, please submit a statement as to why it is not available. Please indicate if any prior performance appraisals/evaluations were at an acceptable level.
  • Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position.
  • Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc.

    Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

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