Human Resources Program Manager

Washington D.C
Nov 08, 2019
Nov 12, 2019
Full Time
Minimum Qualifications

  • Bachelor's degree in Human Resources, Organizational Development, or Business Administration

  • Eight (8) years of experience in a formal project management role with demonstrated skills in leadership, relationship building, communication, negotiation, change management, conflict resolution, and planning and project management of complex projects. This must include four (4) years of the experience delivering Human Resource Projects that span the full enterprise. Must also have a successful track record of driving project delivery, and completion of projects on time, within budget and scope.
  • Demonstrated work experience as successful program leader that sets the strategic direction and manages the work of others on organization-wide initiatives, working both independently and in a team-oriented collaborative environment.
  • Proven relationship management, negotiation and organization skills.


  • Master's degree in Human Resources, Organizational Development, or Business Administration.

  • Certified Project Management Professional (PMP)

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.


The Human Resources Program Manager provides strategic human resources support, guidance, and management for a broad range of projects, programs, and policy assignments. This is a senior HR consulting role which addresses highly sensitive and confidential matters on a routine basis. The incumbent ensures organizational objectives are met and works in partnership with other HR leadership team members to provide guidance, counsel, and project/program management in the areas of talent acquisition, development, and retention; organizational development; performance management; and compensation and benefits. The Program Manager manages the entire portfolio of HR projects with strong attention to strategy, implementation, and delegation. This includes working with individual project managers and ensuring delivery of all HR projects against program/project management phases and, represents HR Leadership to ensure deliverables are in alignment. In addition, the incumbent may lead and manage discrete projects assigned by the VP & Chief Human Resources Officer. The incumbent will partner with the Business Integration & Advisory Office (Internal Business Operations) on high-impact Authority-wide programs/projects, and with other Departments within the Authority, as necessary.

The Human Resources Program Manager will also be responsible for managing the maintenance and development of all HR policies and procedures, to include coordination across HR Departments and other areas of the Authority, and as necessary, will provide guidance and input.

This incumbent directs the work of consultants or project managers assigned to the HR projects/programs and relies on their extensive experience and judgment to plan and accomplish goals. The incumbent also manages HR business plan and budget development process, coordinating with HR Leadership on budget and operating plan.

Essential Functions
  • Performs a wide range of project, program, and policy development duties, including conducting detailed issue and data analyses, framing recommendations and options for executive consideration, developing detailed project and program plans, leading project and program implementation efforts, and assessing impacts and results.
  • Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives
  • Responsible for the collection, cataloguing, and maintenance of a variety of project documentation including requirements gathering, risk identification and mitigation, etc.
  • Responsible for timely and accurate reporting of project status including creating and updating regular project dashboards and project cost tracking and resource usage.
  • Monitors and reports on key deliverables, risks, milestones, project dependencies, and available resources pertaining to each project. Ensures accountability across teams for action on project risks and deliverables. Defines and executes creative solutions to resolve problems & risks.
  • Provides pro-active advice and counsel to program leaders, executive sponsors and team members on best practices to ensure project success.
  • Executes, tracks and monitors project progress. Plans and distributes the appropriate project information to all relevant project team members and stakeholders. Captures and analyzes project metrics; and identifies areas for improvement.
  • Identifies key stakeholders, the communication and change needs and engages stakeholders within all levels of the Authority throughout the project life cycle.
  • Manages project budget against plan, highlights and communicates overages and underspent funds to stakeholders.
  • Facilitates project teams in problem resolution, such as deviation from project plans. Instills a culture of continuous improvement, quality and productivity.
  • Facilitates work stream meetings, provides updates to Human Resource Leadership Team and IBOP Leadership Team, etc.
  • Develops, implements, and executes strategies, processes, and best practices which effectively address HR and Authority-wide business goals.
  • Drives consistent project delivery on-time, on-budget, with desired functionality, and with the desired quality.
  • Coordinates the development and monitoring of corrective action plans from internal and external departments; manages and coordinates OIG audit issues for HR and prepares responses to the Office of Inspector General.
  • Develops and monitors HR capital and operating budgets and conducts cost, budgetary and statistical analyses and audits.
  • Serve as the VP & Chief Human Resources Officer liaison for reductions in force.
  • Reviews and responds to high-profile, complex, and politically sensitive executive correspondence, including inquiries from federal, state, regional, and local government officials, Board of Directors, and the general public.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Personal Interview
  • Skills Assessments
  • Verification of education and experience
  • Criminal Background Check
  • Credit history report for positions with fiduciary responsibilities
  • Successful completion of a medical examination including a drug and alcohol screening
  • Review of a current Motor Vehicle Report


Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job Descriptions are available upon confirmation of an interview

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