Supervisory Customer Education and Outreach Specialist

Washington, D.C
Nov 07, 2019
Nov 15, 2019
Full Time


This position is located in the Office of Customer Education and Outreach within the Office of Public Affairs. The Office of Customer Education and Outreach is responsible for developing and implementing education initiatives designed to help consumers protect themselves against fraud and other violations of the commodities laws and violation of the Commodity Exchange Act (CEA).

NOTE: This announcement has been amended to extend the closing date to 11/21/2019.

Learn more about this agency


As an executive at the Commodity Futures Trading Commission (CFTC or Commission), you will serve as a key member of the agency's leadership team. In this role, the executive is responsible for directing one or more key programs, advising the agency on policy-making, and collaborating across organizational lines on agency-wide issues. Specifically you will;
  • Provide the vision and creativity necessary to implement the conceptual framework for the program, recognizing the multiple ways in which customers can be the victims of fraud and other violations of the law in light of the immense size and scope of the derivatives markets and their impact on the economy.
  • Work directly with the Director of the Office of Public Affairs (OPA) and senior CFTC leaders to develop and implement the overall program and specific initiatives.
  • Develop and implement data analytic research tools and other metrics to assist the Office and the Commission generally in designing appropriate initiatives and target audiences as well as to measure the success of the Office's initiatives.
  • Lead the production, promotion, and dissemination of educational initiatives through multifaceted communications and outreach programs. These efforts may involve the use of print, broadcast, and electronic media, new technologies, partnerships with government agencies, consumer groups, industry, and professional associations, businesses, and other organizations, and other measures.
  • Determine specific program goals and implementation plans; structure the work of the organization to promote effective work accomplishment; and set effectiveness, efficiency, and productivity performance requirements, as well as, management/internal control standards.
  • Collaborates extensively with other government agencies, consumer groups, trade associations, and other organizations to develop and implement education initiatives.
  • Work with the staff administering whistleblower awards, which are also funded from the Customer Protection Fund, to identify potential additional opportunities for education initiatives.
  • Maintain a close working relationship with other offices within the Commission, including in particular the CFTC's Public Affairs Section and the Division of Enforcement.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • U.S. Citizenship
  • Background/Security Investigation
  • Males born after 12-31-1959 must be registered for Selective Service
  • Relevant experience (see Qualifications below)

Your resume must include information that emphasizes progressive leadership responsibilities for positions held to include the scope and complexity, program accomplishments, and results of executive actions taken. Additionally, the resume must include information that addresses how your qualifications relate to the Mandatory Technical Qualifications (MTQs) and the Executive Core Qualifications (ECQs).


Mandatory Technical Qualifications:
  • Comprehensive, professional knowledge of customer education and outreach programs in order to provide leadership and strategic direction for the design, development, and implementation of consumer education initiatives.
  • Comprehensive knowledge of and experience leading the production, promotion, and dissemination of educational initiatives utilizing electronic media, new technologies, partnerships with other government agencies, professional associations, etc.
  • Skill in developing and implementing data analytic research tools to design initiatives and strategies and target audiences.

  • Mandatory Executive Core Qualifications:

    1. Leading Change - The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent is the ability to establish an organizational vision and to implement it in a continuously changing environment.

    2. Leading People - The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

    3. Results Driven -The ability to meet organizational goals and customer expectations. Inherent is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

    4. Business Acumen - The ability to manage human, financial, and information resources strategically.

    5. Building Coalitions - The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.


    Additional information

    Relocation. Relocation expenses will not be paid.

    EEO Policy Statement. The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, genetic information, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or other non-merit factor.

    Reasonable Accommodation. Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

    The law prohibits public officials from appointing, promoting, or recommending their relatives. The law prohibits requesting, making, transmitting, accepting, or considering political recommendations for employment or other personnel actions for non-political positions. This includes recommendations from Members of Congress, Congressional employees, elected state or local officials, and political party officials and any recommendation based on party affiliation.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    You will be screened for basic eligibility according to the qualification requirements below. The quality and extent of your total accomplishments, experience, and education will be evaluated by a rating and ranking panel according to criteria in the Technical and Executive Core Qualifications. Using this criteria, a panel of subject matter experts will place your application in one of three predefined categories: Best Qualified, Well Qualified or Qualified. Within each category, those entitled to veterans' preference who have supplied all appropriate documentation will be listed at the top of the category in which they are placed. Minimally qualified preference eligibles with a service-connected disability of 10% or more will be listed at the highest quality category. Best Qualified applicants will be referred to the Selecting Official first and may undergo an interview and reference check.

    Failure to provide evidence when submitting your narrative statements that describes fully and concisely how your experience meets the competencies described in the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications will eliminate you from consideration.

    NOTE: MANDATORY TECHNICAL QUALIFICATIONS and EXECUTIVE CORE QUALIFICATIONS must be addressed separately in a supplemental narrative statement.

    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

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    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Required Documents

    • Cover Letter
    • Resume
    • Responses to the Mandatory Technical Qualifications and Executive Core Qualifications
    • Veteran preference documentation, if applicable.

    Veterans' Preference. If you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your resume.
    • In order to verify your veterans' preference entitlement, please submit a copy of the Member Copy 4 of your DD-214 (Certificate of Release or Discharge from Active Duty); official statement of service from your command if you are currently on active duty; or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions.
    • In addition, if you are a disabled veteran, a Purple Heart recipient, or widow/widower of a veteran, the spouse of a disabled veteran or the natural mother of a disabled or deceased veteran, you must submit a Standard Form (SF) 15, "Application for 10-Point Veteran Preference," and the other required documentation identified on the reverse side of the SF-15 to support your preference claim.
    • Although veterans' preference points are not assigned under the category rating procedures described under "How You Will Be Evaluated," veterans' preference eligibles are listed ahead of non-veterans within each category for which they are qualified. In addition, qualified veterans with a compensable service-disconnected disability of 10% or more are placed at the top of the highest quality category (i.e., Best Qualified).

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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