Mobile & New Technology Sr Advisor

Employer
AARP
Location
Washington, DC
Posted
Nov 07, 2019
Closes
Dec 07, 2019
Ref
12460441
Function
Other
Industry
Nonprofit
Hours
Full Time
Business Unit Description

AARP is a nonprofit, nonpartisan organization, with a membership of nearly 38 million that helps people turn their goals and dreams into 'Real Possibilities' by changing the way America defines aging. With staffed offices in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, AARP works to strengthen communities and promote the issues that matter most to families such as healthcare security, financial security and personal fulfillment. AARP also advocates for individuals in the marketplace by selecting products and services of high quality and value to carry the AARP name. As a trusted source for news and information, AARP produces the world's largest circulation magazine, AARP The Magazine and AARP.

Integrated Communications and Marketing (ICM) is a multimedia, service-focused communications and marketing operation that leads in shaping the impression of AARP by providing communications planning, marketing, support and execution for AARP's strategic business units.
Summary

Creates and delivers value to AARP members and consumers through mobile and new technology channels, while reaching enterprise objectives. Oversees thought leadership and strategy around how to integrate mobile and new technologies in AARP consumers' lives. Owns the strategic marketing and management of AARP Now, which is the organization's flagship mobile app, acting as the day-to-day lead of the development pod, utilizing a customer-centric approach. Oversees the marketing of AARP voice products, including the AARP Now News flash briefing and Raise Your Voice . Grows mobile and new technologies as platforms for delivering value from AARP business units (and products and services) to reach KPIs, researching, and developing solutions to meet consumer needs, driving product strategy, defining the value proposition, launching go-to-market strategies, and planning and executing acquisition and retention tactics through paid and owned marketing channels, developing insights for program growth, and managing reporting and optimization.
Responsibilities
  1. Define a product vision that exceeds consumer expectations:
  • Identifies and assesses growth opportunities for mobile and voice products, acting as the key decision-maker using data, analysis, and insights.
  • Demonstrates the value of AARP membership through mobile and voice products, collaborating with internal stakeholders and/or evaluating new or external opportunities.
  • Assists in developing, refining, and prioritizing the implementation of new requirements and features based on needs of the consumer and enterprise objectives.
  • Acts as the day-to-day lead of the AARP Now development pod.
  • Oversees collection and analysis of customer feedback to develop insights into the customer experience and pain points.
  • Defines, prioritizes, and achieves KPI's in consumer experience, engagement, and enterprise objectives.
  1. Consumer Engagement for Mobile and Voice Products:
  • Marketing acquisition, user base growth, and engagement:
    • Integrates marketing planning with enterprise objectives, driving consumers to their desired outcomes and aligning with the social mission.
    • Owns and manages the marketing forecast and budget.
    • Develops strategic and data-driven go-to-market plans and ongoing acquisition and retention strategy for members and non-members, while monitoring and optimizing performance.
    • Establishes the effectiveness and sizes the impact of marketing initiatives.
    • Works cross-functionally to create, manage, and execute marketing campaigns through internal and external channels, such as search, e-mail, social media, and display.
    • Identifies emerging and future opportunities to drive new user growth.
  • Product usage and retention:
    • Develops and executes high-quality, high-scale mobile app and voice product marketing and re-engagement programs to demonstrate the value of AARP products.
    • Analyzes and researches consumer usage behavior and identifies and targets audience segments to deliver actionable insights.
    • Assists with cross-device personalization and attribution of marketing effectiveness.
  • User-Centric messaging and communications
    • Ensures that the right voice and high-quality content are maintained in all messaging channels.
    • Leverages personalization to send the right message to the right target at the right time.
    • Develops standard processes and communications guidelines.
    • Analyzes results to optimize user experience.
  1. Reporting, deep dive analysis, and testing:
  • Develops and monitors metrics to understand drivers of performance, providing regular reporting and insights to management.
  • Creates action plans based on performance.
  • Conducts formal A/B testing to optimize campaigns.
  1. Other
  • Supports omni-channel campaigns with mobile and voice technology.
  • Stays abreast of the competitive landscape and develops new initiatives.
  • Manages relationships with vendors.
  • Works with internal stakeholders to highlight priorities and deliver insights on performance.
Requirements
  • Completion of a BA/BS degree and 8+ years of digital marketing experience, 5+ years of mobile marketing experience developing and executing mobile strategies for brands, and 2+ years of experience in product management or product strategy preferred.
  • Excellent communication, presentation, and project management skills.
  • Proven ability to drive KPI's across platforms.
  • Experience with mobile analytics tools.
  • Experience with A/B testing.
  • Experience managing budgets.
  • Up-to-date with the latest mobile trends and best practices.
Benefits Offered

AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.
Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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