Subscriptions Representative

Location
Washington, DC
Posted
Nov 06, 2019
Closes
Dec 06, 2019
Ref
899
Function
Administrative
Industry
Nonprofit
Hours
Full Time
About the Organization:

The John F. Kennedy Center for the Performing Arts ("The Kennedy Center") is a world premier performing arts organization and our nation's cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion.

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.

The Kennedy Center, which opened on September 8, 1971, is located on 17 acres overlooking the Potomac River in Washington, D.C. The Center continues its efforts to fulfill President Kennedy's vision by producing and presenting an unmatched variety of theater and musicals, dance and ballet, orchestral, chamber, jazz, popular, world, and folk music, and multimedia performances for all ages.

Job Description:

The Subscriptions Representative is responsible for working with all aspects of administering and fulfilling various types of subscription packages and orders for numerous genres including National Symphony Orchestra, Washington National Opera, theater, ballet, contemporary dance, jazz, family programming, and any other subscription series under Kennedy Center jurisdiction. This position requires a high quality of customer service to subscribers by phone, email and in person.

Duties and Responsibilities:

35% Processing all subscription orders within the current Kennedy Center ticketing software. This includes taking subscription orders by phone and processing web, telemarketed, faxed and mailed orders with accuracy and detail, assigning seats for all subscription series with sensitivity to patron needs and special requests, updating patron account information, and processing all payments received

25% Answering a high volume of telephone calls and patron emails with a polite, professional demeanor. This requires maintaining an up-to-date and thorough knowledge of all current subscription offerings and Kennedy Center policies and procedures in order to assist and communicate with patrons.

15% Work individually or as a team to complete other projects as assigned by the Subscriptions Manager in a timely manner.

10% Assisting with subscriber retention by communicating with renewing subscribers about their existing orders.

10% Testing both ticketing system and subscription web applications and providing feedback to the IT department to facilitate corrections and improvements to the purchasing process.

5% Proofreading various subscription and Kennedy Center marketing materials to ensure the information communicated to patrons is clear and accurate.

Key Qualifications:
  • Bachelor's degree, preferably with a focus in arts/marketing.
  • Customer service/sales environment experience.
  • Able to handle a high volume of telephone calls with a polite, professional demeanor while performing multiple tasks concurrently.
  • Dependable, flexible, have strong organizational skills, and work well under pressure while maintaining a high level of customer service.
  • A working knowledge of Microsoft computer applications.
  • A team player and work well with all kinds of personalities in dealing with patrons and members of other departments at The Kennedy Center.


Work Environment:

The noise level of the work environment is normal.

Travel up to 5% may be required.

Benefits:

We offer a comprehensive range of benefits to all full-time employees including: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, and a matching 403(b) Retirement Plan.

Additional benefits include: Commuter Programs, Education Assistance Programs, Social Activities, and other employee discounts and specials.

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