Payments & Deposits Program Manager

Washington, D.C
Nov 05, 2019
Nov 12, 2019
Full Time


This position is located in the Consumer Financial Protection Bureau, Division of Research, Markets & Regulations (RMR). The mission of the CFPB is to make markets for consumer financial products and services work, and empower consumers to take control of their economic lives. The RMR Division brings an empirical, data-driven approach to the regulation of consumer financial markets.

See tips on the application process and printable checklist to ensure each step of the application is complete.

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As a Payments & Deposits Program Manager, you will:

  • Monitor current and emerging issues relating to all aspects of depository and payment products and services industry. Collect and analyze data from public and non-public information sources to develop insight into industry business models. Continually monitor marketing, origination, pricing, and service delivery practices and related technologies used in this industry;
  • Establish and maintain communications with industry participants and consumer activists, and other industry observers to keep current on late-breaking industry developments, emerging technologies, and new potential sources of consumer risk and ways to enhance consumer financial capability with respect to depository and payments products and services. Speak and present at, and attend industry conferences and events;
  • Lead analysts and cross-functional teams responsible for producing issue and position papers and conducting detailed analyses of policy impacts. Prepare in-depth, complete reports and presentation materials to senior officials on depository and payments industry developments, indicators, technology and participants;
  • As policy issues are identified, design and lead initiatives to identify consumer protection policy options in the depository and payments markets. Propose new approaches to practices in depository and payments products and services. Present findings and analysis to senior Bureau leadership, including the Director;
  • Collaborate with CFPB's other offices to identify potential areas for rules development or improvement and advise on developing rules that promote consumer protection and efficient markets; to establish industry information collection and examination procedures to identify and remedy non-compliance, and to pursue legal actions against non-compliant industry participants whom oversight fails to reach; and to evaluate new and emerging technologies and solutions to consumer financial services challenges and to assess applications for regulatory waivers.

Travel Required

25% or less - at management discretion

Supervisory status

Promotion Potential


Conditions of Employment

  • Please refer to "Conditions of Employment."
  • Click "Print Preview" to review the entire announcement before applying.
  • Must be a U.S. Citizen or U.S National
  • Public Trust background investigation will be required

The experience may have been gained in either the public or private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week on your résumé.


You must meet the following requirements within 30 days of the closing date of this announcement.

Specialized experience: To qualify at CN-60, you must have the following: One year of specialized experience at or equivalent to the CN-53 level in the Federal service (For qualification purposes, the CN-53 level is broadly equivalent to the GS-13 level). For this position, specialized experience is defined as:
  • Developing, implementing, and/or leading initiatives in one (1) of the following areas: strategy, profit and loss management, operations, compliance, risk management, product development/management, marketing, or delivery/channel management for at least one (1) of the following depository and/or payments products or services: 1) Deposits 2) Check, automated clearing house (ACH), or card payments 3) Virtual currencies 4) Mobile, P2P, and emerging payments 5) Digital wallets 6) International remittances or wires 7) Prepaid cards; AND
  • Experience conducting quantitative financial analyses or market assessments regarding the respective areas of expertise in the depository and/or payments industries. Use of quantitative methods and techniques could involve, for example:
    *Analysis of depository call reports, summary of deposits, and other regulatory filings
    *Analysis of payments industry data related to the noted areas of expertise, such as financial statements, investor presentations, and related documents
    *Analysis of consumer research, industry volumes, and other statistical reports to determine what can be learned about industry or individual provider performance and what additional data, reports, etc. may be needed to assess the meaning and significance of the initial data reviewed; AND
  • Developing and presenting reports and recommendations to senior management to improve policies, program, products; AND
  • Developing or evaluating business models, technology, data sources and/or regulations and policies relating to depository and/or payment systems or products.


Additional information

- We may select from this announcement or any other source to fill one or more vacancies.
- This is a bargaining unit position.
- We offer opportunities for telework at management's discretion.
- We offer opportunities for flexible work schedules at management's discretion.
- Ethics: Bureau employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at In addition, employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Consumer Financial Protection Bureau (5 CFR 9401), which, among other things, prohibit an employee or the employee's spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by the Bureau. Regulations also impose restrictions on the outside activities of certain Bureau employees, including examiners and attorneys. Applicants may review the Bureau ethics regulations and a summary of the regulations at Questions regarding these requirements and prohibitions should be directed to the Bureau Ethics Office at .

- A one year probationary period may be required.
- Must successfully complete a background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Obtain and use a Government-issued charge card for business-related travel.
- File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: If you meet the minimum qualification requirements you will then be required to participate in a written exercise. Upon receiving an email notification from a CFPB representative (via email) to participate in this exercise, applicants must acknowledge with a response within three business days or he/she will be removed from consideration for this position. It is advised to occasionally check your "junk mail"/SPAM folders within your email to ensure you do not miss a message. The CFPB representative will then schedule a time for the applicant to receive instructions and complete and/or submit the exercise. The entire process must be completed by the applicant within two weeks from the initial contact from a CFPB representative or he/she will be removed from consideration.

The written exercise will be evaluated in the following areas: Subject Matter Expertise, Analytical Thinking and Written Communication

Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, A (Best Qualified), B (Well Qualified) or C (Qualified) depending on your responses to the written exercise. Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) ) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority.

To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package. Documents can be uploaded under the category of "Cover Letter".

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .

VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation . In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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