Healthcare Customer Service Representative

Location
Washington, DC
Salary
$19.40 per hour
Posted
Oct 29, 2019
Closes
Nov 20, 2019
Ref
4828167
Function
Customer Service
Industry
Healthcare
Hours
Full Time
Job Overview
  • Job Title: Customer Service Representative
  • Job Type: 6-month Contract, Full Time
  • Hours: Monday - Friday, 8:30 AM to 5:00 PM
  • Location: Washington, DC


We are working with a well-renowned healthcare organization in search of a professional, and driven customer service representative. As a customer service representative, you will assist providers to submit documentation of requests for case management, utilization review, and other medical management services in a call center environment.

Responsibilities include:
  • Responding to inbound telephone requests
  • Entering case information from original source documentation
  • Making courtesy calls with case reference numbers
  • As requested, create templates for complex reviews, perform internal quality reviews, and/or participate in provider outreach activities

Requirements:
  • High school diploma or equivalent
  • 2 years work experience in healthcare
  • 1-2 years call center experience
  • Proficiency with medical terminology
  • Must be proficient using Microsoft Excel, Outlook, and Word


Please forward your resume to AWhite@nri-staffing.com for immediate consideration!

Additional Information

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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