Management Analyst

Washington, D.C
Oct 22, 2019
Oct 26, 2019
Analyst, Management
Full Time


The position is in the Veterans Benefits Administration (VBA) Education Service (EDU) in Washington, DC. The goal of EDU is to provide timely and accurate benefits and services to service members, Veterans and their dependents through outreach, direct public contact events through a client-centered approach.
Learn more about this agency


  • Develops and promote a national awareness of EDU benefits within social media outlets developing new modes to communicate benefits information to servicemembers, Veterans, survivors and their dependents, and implementing EDU's social media messages and campaigns.
  • Monitors operating programs and activities supporting social media products to promote VA benefits and services to Veterans, their dependents, or beneficiaries.
  • Formulates objectives and operations for new and existing programs within the scope of Digital Strategy and Design.
  • Coordinates and develops social media projects for EDU to include coordination with business lines and VA office of Social Media.
  • Analyzes management techniques, processes, and styles for improving organizational effectiveness.
  • Reviews procedural issues of other VA programs and other agencies as well as newly enacted, or changed legislation dealing with servicemembers' and Veterans' benefits matters to determine the effect upon the social media program.
  • Manages long and short-range activities and program initiatives designed to enhance EDU social media outreach.
  • Deals with issues of both sensitive or of a high profile nature while advising leadership on the national or local impact of changes in process protocol or legal status which may impact or shapes in the future direction of the organization.
  • Prepares for and gives oral presentations to various audiences within EDU, VBA senior management, department level executives and outside agencies.
  • Provides assistance and consultation to field offices in maintaining social media relationships and product development.
  • Produces a wide range of videotaped programs related to Veterans Benefits functions.
  • Directs live broadcasts of unrehearsed interactive video conferences, studies scripts prior to broadcasting to define sets, camera angles, and lighting and to arrange for production of graphics and other visual material needed
  • Direct live broadcasts of unrehearsed interactive video conferences; studies scripts prior to broadcasting to define sets, camera angles and lighting and to arrange for production of graphics and other visual material needed and orchestrates on air actions of productions crews b controlling camera movements and cuing all audio and visual elements such as music, introductions, credits, photographs and prerecorded video segments.
  • Recommends improvement in live broadcasts of unrehearsed interactive video conferences, studies scripts prior to broadcasting to define sets, camera angles, and lighting, arrange the production of graphics and other visual material needed.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: 8 a.m. - 4:30 p.m.
Compressed/Flexible: Available
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: GS-11: 38232A; GS-12: 38231A; GS-13: 38230A
Relocation/Recruitment Incentives: Not available
Financial Disclosure Report: Not required

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process


To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/25/2019.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-11 position you must have served 52 weeks at the GS-09.
For a GS-12 position you must have served 52 weeks at the GS-11.
For a GS-13 position you must have served 52 weeks at the GS-12.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Note: If applying as a status candidate with current or former Federal Service, provide a copy of your most recent SF-50, "Notification of Personnel Action" showing you are/were in the competitive service and the highest grade or promotion potential held. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one year time-in-grade.

You may qualify based on your experience and/or education as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Specialized experience is knowledge and skills in developing and promoting a business line/Federal agency/private sector to target markets; builds and maintains effective relationships with key stakeholders; serves as liaison between the agency and the stakeholders; strategic project development; creates, data collection and analysis; generate reports; prepares presentations; performs project management and managers stakeholder projects; coordinates workshops, presentation material; performs COTR duties and serves as a website administrator..
  • GS-11: One year of specialized experience equivalent to the GS-09 grade level.
  • GS-12: One year of specialized experience equivalent to the GS-11 grade level.
  • GS-13: One year of specialized experience equivalent to the GS-12 grade level.
Applicants may substitute education for the experience required for the GS-11 level:
  • Education Substitution:GS-11: PhD or equivalent doctoral degree (OR) 3 full years of progressively higher level graduate education leading to such a degree (OR) LL.M., if related.
Applicants may also combine education and experience to qualify at the GS-11 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned).Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-11.

You will be rated on the following Competencies for this position:

Competency 1 - Ability to coordinate and develop social media projects for VBA to include coordination with business lines and other federal or private sector.

Competency 2 - Skills in organizing and communicating ideas and thoughts effectively through written correspondence, oral presentation, web pages by using social networking technology.

Competency 3 - Ability to work independently, establish priorities, manage multiple projects and meet deadlines.

Competency 4 - Skills in written communication abilities to create and develop content for outreach events, forums, stakeholder meetings, national conference and social media audiences.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary. Some slight physical effort may be required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://:// .


There is no educational substitution at the GS-12 and GS-13 grade levels

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .

Additional information

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional vacancies.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

If you are unable to apply online view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.


Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process

Required Documents

To apply for this position, you must provide a complete Application Package which includes:
  • Resume

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
  • DD-214/ Statement of Service
  • Disability Letter (VA)
  • Resume
  • Separation Notice (RIF)
  • SF-15
  • SF-50/ Notification of Personnel Action
  • Transcript

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Similar jobs