Duties

Summary

Performs a variety of duties in support of the Morale, Welfare, and Recreation (MWR) Community Recreation program that may include special events, recreation information/resources, command events, visiting ships or fleet support, community events, trips, tours, outings, party and picnic rental equipment, resale tickets, recreational green space management, bowling, Library, Liberty, grab-n-go, movies and outdoor recreation.
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Responsibilities

• Provides customer service, information and support of Community Recreation programs and activities. Services to MWR customers includes, but is not limited to: checking patron eligibility to ensure authorized use of recreation facilities, resources and equipment, providing information about activities and program offerings, opening and closing facilities, ordering and restocking supplies, and preparing snack bar menu items or pre-packaged retail items.
• Collects fees from customers associated with sales of tickets, retail and rental items, as well as from classes, trips, and various other Community Recreation programs using Point of Sales (POS) and computer programs
  
• Is accountable for the accuracy of daily sales transactions and completes a Daily Activity Report (DAR) at the end of every shift.
  
• Assists in processing customer Internet registrations (i.e. Net Near You), initial log-ins and event registrations.
  
• Checks Community Recreation equipment and resources in and out, collects any applicable rental fees, inventories items and completes inspections upon return.
  
• Notifies supervisor or program lead if damage or loss has occurred.
  
• Ensures all rental or check-out forms are properly completed and reservation and check-out procedures are followed.
  
• Conducts inventory, maintains inventory controls and maintains equipment for proper accountability of program equipment and resources.
  
• Assists in administering traditional and non-traditional workshops, clinics and events in a variety of leisure and recreation skills subject areas, in tune with offerings popular in the local area, including but not limited to camping, cycling, sailing, backpacking, canoeing, snow skiing, hiking and water sports.
  
• Provides recreation experiences related to leisure skill sets in the form of day and weekend trips
  
• Assists in day-to-day administration of multiple programs to which assigned. Tasks include submission of event after-action reports, patronage data collection and entering program data
  
• Performs inventory of various types of equipment, retail goods, supplies and items deemed to have cash value.
  
• Performs administrative duties, all of which are accomplished through a variety of means, including computer software programs which track resources inventories, patron usage/comments, and program standards metrics.
  
• Assists with recruitment, training and scheduling of Community Recreation staff.
  
• Actively supports the command statement on adherence to EEO principles and policies.
  
• Assists in the planning, coordinating, publicizing, marketing and execution of MWR programs and special events.
  
• Performs entertainment and promotion scheduling.
  
• Assists in updating of electronic and multi-media support tools, as needed.
  
• Seeks ways to promote MWR facilities and events through outreach opportunities on base.
  
• Promotes use of recreational E-reading resources available through online MWR Library Program resources.
  
• Develops working partnerships with both on base and off base organizations (park districts, forest preserve, clubs, special interest groups, etc.) to support and benefit MWR programs.
  
• Performs community outreach to assist in the development of contacts.
  
• Assists in the creation of professional proposals, execution of agreements and follow-up.
  
• Researches and provides information and referral for a variety of recreational opportunities for individuals/families on and off the base.
  
• Adheres to NAVMED P-5010 sanitation requirements.
  
• Initiates and follows up on maintenance trouble calls to get equipment/facility issues resolved.
  
• Provides support for Community Recreation event set up and break down
  
• Performs other duties as assigned as they pertains to the duties of this position
  

Travel Required

Not required

Supervisory status
No

Promotion Potential
02

Requirements

Conditions of Employment

• The incumbent must obtain and maintain the Access National Agency Check with Inquiries (NACI) security clearance with no access to classified information and must remain suitable for continued employment in National Security positions.
• Irregular working hours may be required to include early shift, late shift, evenings, weekends and holidays when the need arises.
• Must be C.A.R.E (Controlling Alcohol Risks Effectively) trained, hold an Emergency First Responder (EFR) or CPR First Aid certification, and hold a current Food Handler certification, upon being place in the position OR be able to train within 90days
• Must have or be able to obtain within 90 days of being placed in the position, and maintain a valid state drivers license in order to transport patrons off-base.
• Work may require sitting, walking, long periods of standing, bending and lifting of moderate heavy items up to 40 pounds, occasionally required to lift heavier items.
• Males must be registered or exempt from Selective Service. http://www.sss.gov/
• Selectee is required to participate in the direct depository pay program.

Qualifications

1. KNOWLEDGE REQUIRED BY THE POSITION

• Combination of experience related to customer service and or recreation activity based functions.
• Ability to organize, plan, administer special events and entertainment activities.
  
• Must be able to work independently, make sound decisions and have the ability to communicate effectively, both orally and in writing.
  
• Knowledge of the goals, principles, techniques and procedures used in organizing, planning and conducting leisure time activities.
  
• Knowledge of the Navy MWR mission and the entire scope of Community Recreation activities and their suitability for individuals, groups, ages and interests.
  
• Knowledge of the functions, procedures, and operations of recreation activities.
  
• Must have strong customer service skills
  
• Ability to maintain records, compile and organize data for reports, and perform research on recreation topics for dissemination to customers.
  
• Ability to follow oral and written instructions.
  
• Knowledge of computers, office procedures and print production.
  

2. SUPERVISORY CONTROLS
Works under direct supervision of the Community Recreation Manager. The supervisor sets general overall program and management objectives, but the employee is expected to carry out assignments independently. Works under general supervision, following established policies and procedures. Supervisor issues general instructions and explains how work is to be completed. Refers to supervisor or higher grade leadership about problems and actions requiring deviation from established procedures. Supervisor spot checks work for adherence to established methods and procedures.

3. GUIDELINES
Guidelines consist of Department of Defense (DoD), Commander, Navy Installations Command (CNIC), Navy Region and Installation instructions, policies and standard operating procedures (SOPs), security regulations, safety procedures, and established practices. Both written and oral guidelines are specific, complete, and apply to work assignments.

4. COMPLEXITY
The varied nature of the program offerings, facilities and customer recreational interests requires a diverse collection of knowledge, skills and abilities. The incumbent will be trained in program standards and is expected to have knowledge of the Community Recreation program. The incumbent will often be required to work directly with customers, supervisors and contacts from other departments to obtain answers to questions, or to handle situations.

5. SCOPE AND EFFECT
The purpose of this position is to assist the Community Recreation Manager who plans, organizes, administers, and manages all areas of Community Recreation in an effective manner. This position assists in the delivery of Community Recreation services by developing lifelong leisure skills and socialization activities to promote wholesome and active lifestyles for Sailors and their families. The services provided by the Recreation Assistant in daily contact with customers and Command leadership provide a positive influence which is integral to the success of Community Recreation program execution. The overall scope of the position reaches all active duty personnel, families, retired and DoD personnel in the delivery of recreational information and services which contribute to a positive quality of life.

6. PERSONAL CONTACTS
Contacts consist of MWR/N9 staff, fire and safety personnel, command officials, vendors, community recreation agencies, and customers in support of the Community Recreation program.

7. PURPOSE OF CONTACTS
The purpose of contacts is to provide and exchange information, comply with policy and directives, insure program meets the needs of the customers and assess interests of patrons for MWR programs.

8. PHYSICAL DEMANDS
Work may require considerable physical exertion while instructing or guiding participants in a variety of activities. Work may require sitting, walking, long periods of standing, bending and lifting of moderate heavy items up to 40 pounds, occasionally required to lift heavier items. Work may require lifting items such as papers, books, rental equipment, and athletic equipment. Work may require working outside for special events or leading outdoor outings or group trips.

9. WORK ENVIRONMENT
Work is performed both indoors and outdoors, without a fixed schedule. Administrative work is performed in a normal office setting.

10. OTHER REQUIREMENTS
Irregular working hours may be required to include early shift, late shift, evenings, weekends and holidays when the need arises. Subject to recall. Wears protective clothing and equipment as situations warrant.

Education

Additional information

Due to Command policy on employee parking, employment does not guarantee a parking space on the installation. Metro is highly encouraged.

MILITARY SPOUSE PREFERENCE:

Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. To request spousal preference, please state so on resume and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted. Military Spousal Preference form (if applicable)

VETERAN'S PREFERENCE:

Applicants wishing to use veteran's preference must state on their resume and submit a copy of their DD-214. These documents may be uploaded to www.usajobs.gov with resume and OF 306 (Declaration for Federal Employment).

SELECTIVE SERVICE REQUIREMENT:

If you are a male born after December 31, 1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at https://www.sss.gov/default.htm.

IMPORTANT INFORMATION:

All selections are contingent upon obtaining satisfactory employment reference checks. We are an E-Verify participant. As a condition of employment, the selectee will be required to participate in the Direct Deposit/Electronic Fund Transfer within the first 30 days of employment. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.

The Department of the Navy is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, national origin, age, disability, marital status, political affiliation, sexual orientation, or any other non-merit factor.

The Department of the Navy provides reasonable accommodation to applicants with disabilities. Applicants with disabilities who believe they require reasonable accommodation should contact our Human Resource Office to ensure that the Department of the Navy can consider such requests. The decision to grant an accommodation will be made on a case by case basis.

When relocation expenses are authorized to perform a Permanent Change of Station (PCS) with the federal government, the IRS considers the majority of your entitlements to be taxable. Additional information: https://www.dfas.mil/civilianemployees/civrelo/taxableentitlements.html

Public Trust is a type of background investigation, but it is not a security clearance. Depending on the job, you must complete either the Standard Form 85 (SF85) or 85P (SF85P) questionnaire.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews.

Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire .

Background checks and security clearance

Security clearance
Secret

Drug test required
No

Required Documents

. Complete Resume.

. College Transcripts (if applicable)

. Military Spousal Preference form (if applicable)

We utilize E-Verify to confirm selectee's eligibility to work in the United States.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.