Job Description GENERAL SUMMARY & SCOPE The Salon Manager (SM) is responsible for leading through Ulta Beauty's mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in hair and skin services. The SM leads a team of designers and is accountable for all aspects of the services business, including service sales, guest satisfaction, and operational process. This leader drives his/her business through a focus on performance (service sales and in-store events), people (guest satisfaction and associate training), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, and the aptitude to learn and teach service technique and product knowledge. PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Functions) The SM is a champion of Ulta Beauty's mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned): Performance * Meet or exceed goals related to services sales and operational excellence. * Execute salon events that deliver an unrivaled guest experience while delivering on services sales and payroll goals. * Build a team that embodies the Ulta Beauty brand by delivering exceptional service and coaching to the behaviors of the Ulta Beauty at your Service program while additionally driving guest loyalty. * Review and interpret financial and operational reporting regularly, including salon visit and audit results. * Identify underperforming metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business. People * Attract, hire, and retain a diverse team of top talent. * Train, coach, and develop designers using company programs, tools, and resources. * Execute monthly Empower Hour meetings with designers * Create an environment that inspires and encourages the growth and engagement of designers and ensure all designers are attending Ulta Beauty training programs and classes * Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on service sales goals. * Promote a culture of service excellence amongst the leadership team and cross functional service partners by sharing best practices, establishing priorities, and providing support in other service areas. Process * Be knowledgeable of, and ensure compliance with Ulta Beauty policies, procedures, and standards * Be knowledgeable of, and ensure compliance to Infection Control Policy * Use the company's scheduling tool as directed to create and adjust schedules that support service sales growth * Manage salon supply inventory, including ordering product, managing orders within allocated budget and ensuring products necessary for services are on hand * Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment. * Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention. * Support continuous improvement by implementing company programs and influencing end-user adoption. #LI-LN1 Education * Cosmetology school graduate * Ability to work behind the chair up to 60% of the time Experience * 5 years relevant work experience or equivalent combination of education and work experience * Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense * Advanced competency in salon sales, product and services * Demonstrated knowledge of State Board of Cosmetologists regulations and hiring requirements * Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing Skills * Proficient with basic technology (eg, POS system, Microsoft Office programs, and Apple devices) * Excellent written and verbal communication * Strong collaboration and interpersonal skills * Strong organizational skills to manage multiple tasks with moving parts * Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable SPECIAL POSITION REQUIREMENTS * Cosmetology license * 2 years salon management experience, management license as required by state law * Work a flexible, full-time schedule to include days, evenings, weekends, and holidays * Attend offsite meetings (may require overnight travel) WORKING CONDITIONS * Continuous mobility throughout the store on a daily basis * Lift and/or move up to 50 lbs. on a daily basis * Stoop, kneel, and crouch on a daily basis * Climb a ladder and maintain balance on