2nd Assistant Treasurer/Advance Sales Box Office

Location
Washington, DC
Posted
Oct 22, 2019
Closes
Nov 06, 2019
Ref
907
Function
Sales
Industry
Nonprofit
Hours
Full Time
Who We Are:

The Kennedy Center is the nation's cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents more than 2,000 performances each year across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion.

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.

Job Description:

The purpose of this position is to act as primary support to the Advance Sales Box Office Treasurer, supervising ticketing operations for that area with the dual goals of providing a high level of customer service and maintaining accuracy and efficiency.

Duties and Responsibilities:

  • Supervise and provide guidance to ticket sellers in Advance Sales Box Office, and oversee the completion of related departmental tasks.
  • Provide outstanding customer service to both internal and external customers, and ensure equally high quality customer service from ticket sellers; maintain positive attitude and team spirit within the department while keeping the environment professional.
  • Assist with daily reconciliation of all orders processed through Advance Sales Box Office.
  • Work closely with the Subscriptions Department to meet ticket mailing deadlines; assist with the printing, stuffing, and mailing of all subscription tickets; facilitate patron ticket exchanges and communications via phone, email, fax, and mail; process Circles Office seating requests for high level donors; assist with supervision of contacting patrons for cancelled or changed performances.
  • Check all aspects of event setup for non-ticketed events in the ticketing system (e.g. Education performances and Millennium Stage).
  • Perform all duties of the Advance Sales Box Office Treasurer on an as-needed basis.


Key Qualifications:

  • At least 3 years of box office/sales/customer service experience, including at least 1 year of experience supervising and training.
  • Proven strong customer service orientation and a professional demeanor when dealing with the public and with colleagues; problem-solving skills, diplomacy, and tact, and ability to work well under pressure.
  • Proven leadership skills.
  • Written and verbal communication skills and strong basic math skills; proven accuracy and attention to detail.
  • Knowledge of computer ticketing systems; interest in and knowledge of the performing arts.


Hours:

Monday-Friday 10:00 a.m. - 6:00 p.m.

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