Under the general supervision of the Director of IT Platforms, the Systems Administrator will provide technical and administrative support of Hood College’s technology initiatives. The Systems Administrator must possess strong analytical, problem solving and troubleshooting skills to effectively and promptly isolate problems and implement solutions. The Systems Administrator must be detail oriented, well organized and have the ability to multi-task. The Systems Administrator will work closely with end users and other team members and must possess strong interpersonal, collaboration and communications skills.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Systems Management and Operations (60%)
- Design, test and implement system installations, upgrades and configuration changes.
- Troubleshoot system operation and performance problems, making necessary adjustments or implementing the appropriate solution to return systems to normal operation.
- Establish, maintain and monitor system operation and performance parameters to keep systems running within acceptable service levels and system availability commitments.
- Establish, maintain and monitor system security.
- Document system and security configurations, changes, procedures and policies.
- Develop scripts to perform and/or automate system management functions.
- Perform account, policy, file and print management.
- Perform system backup and recovery.
- Research, test and/or evaluate potential technology solutions.
Customer Service (40%)
- Provide technical support and guidance to end users and team members.
- Appropriately uses the helpdesk software to report, track, document and complete support requests.
- Interact and collaborate with others in ways that contribute to effective working relationships and the achievement of customer service goals.
- Perform as a backup to and as a level 2 support resource for the IT Helpdesk
- Analyze computing activities and make recommendations for changes in procedures and systems to the immediate supervisor.
- Communicate clearly, concisely and correctly in a mode that most appropriately fits a situation.
- Participate in team meetings, providing input and suggestions
- Maintain a professional, supportive, and positive demeanor
To perform this job successfully, the qualified individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or experience required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience
Associates degree in Computer Science/Information technology or related field; or three to five years related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree, certifications or experience in higher education a plus.
- Windows server operating systems
- Windows operating systems
- Mac operating systems
- MS Exchange / Email systems
- Office 365 / Active Directory
- Network Security principles
- Cloud based technologies
- IIS / Website management
- PKI / SSL / ADFS
- Email client configuration and troubleshooting
Strong command of the English language, both oral and written. Ability to read technical manuals and research information to troubleshoot problems. Ability to effectively communicate complex information to persons outside the profession, and respond collegiate to questions from external and internal customers both in person, in writing and on the telephone.
Ability to decompose complex problems into discrete, manageable solution sets; to solve problems that deal with a number of variables in situations where only limited precedents exist; to interpret instructions furnished in written, oral, diagram, or schedule form; and to work independently in developing and executing project plans, yet recognize when the plan impacts another organizational element and requires coordination. Ability to work in the theoretical arena and apply logic as appropriate.
Ability to work with and apply basic mathematical and statistical concepts and their applications. Ability to see mathematical errors in system implementation and recommend changes to correct errors.
Qualified candidates are invited to apply on-line via our electronic application which requires submission of a cover letter, résumé and three professional references.
If you need assistance with the on-line application process, please email firstname.lastname@example.org or call (301) 696-3592.
Hood College is committed to diversity in its faculty and staff and subscribes to a policy of hiring only individuals legally eligible to work in the United States. EOE/AAP/M/F/Vet/Disability Employer
Hood College does not discriminate on the basis of sex, race, color, national origin, sexual orientation, gender identity or gender expression, marital status, pregnancy, disability, religion, or age in recruitment, admission and access to, or treatment, or employment in its programs, services, benefits, or activities as required by applicable laws including Title IX of the Educational Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, and complies with the law regarding reasonable accommodation for disabled applicants and students. Inquiries about discrimination or reasonable accommodation should be referred to the Title IX and Section 504 Coordinator at Alumnae Hall, 401 Rosemont Avenue, Frederick, MD. 21701 (AD 312), (301) 696-3592. For complete information on Hood College’s nondiscrimination policy, please visit
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.