Mortgage Operations Support Assistant I
Employee Perks Why You Will Love Being Part of the Navy Federal Team:*Competitive compensation with opportunities for annual raises, promotions, and bonus potential*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses*Consistently Awarded Top Workplace*Nationally recognized training department by TRAINING Magazine IND123*An employee-focused, diverse, and service-oriented workplace environmentBasic Purpose To provide administrative support to Supervisory Staff, Mortgage Loan Officers (MLOs), Processors and Closers in order to expedite the processing of mortgage applications. Provide mortgage administration and post-closing assistance. To receive and respond to inquiries from members regarding mortgage applications.Responsibilities:* Assist Secondary Marketing with retrieving outstanding Notes and preparing files for delivery, after closing has occurred* Initiate setup of mortgage applications by printing application and credit report* Monitor incoming loan volume; assigning and tracking each loan prior to forwarding* Monitor, field and direct phone calls; document as required* Prepare marketing materials for mortgage section use in promoting Navy Federal mortgage and equity products* Prepare packages for delivery to members, title companies or other parties* Provide general mortgage related answers through varied media or in person to members seeking quick responses* Review and submit appraisal invoices for payment from vendors* Schedule pre-qualification and application appointments for MLOs and processors* Send initial disclosures and update mortgage processing system* File, fax and copy documents* Review, prepare and submit production reports for tracking purposes* Understand and comply with federal and other regulations relating to financial products and services* Perform other duties as assignedQualifications and Education Requirements:* Basic clerical, technical or administrative skills* Basic data gathering and research skills* Basic member/customer service skills* Basic skill exercising initiative and using good judgment to make sound decisions* Basic skill identifying and using all available forms of communication in a professional manner* Basic skill performing mathematical calculations and working accurately with numbers* Basic verbal and written communication skills* Basic word processing and spreadsheet software skillsHours: 5:00am-1:30pmLocation: 141 Security Dr. Winchester, VA 22602Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityDisclaimerNavy Federal reserves the right to fill this role at a higher/lower grade level based on business need.Bank Secrecy ActRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.