Systems Administrator

Arlington, VA
Oct 20, 2019
Oct 22, 2019
Full Time
Manage and monitor all installed systems and infrastructure such as servers, network equipment, hosted applications and services, as well as endpoints such as desktops, laptops and mobile devices, serving as the primary contact for employees, contractors and other team members to troubleshoot all issues related to these environments and devices which interact with company systems, networks and data. Install, upgrade and maintain hardware, software, network cabling and related equipment as necessary to ensure availability of systems and services. Track, route and redirect issues to appropriate vendor resources and follow up with management to ensure proper resolution to meet department and organizational standards. Research, evaluate, implement and test a variety of technical and non-technical processes to ensure work meets or exceeds security and audit standards as well as providing support and service across the company to achieve expected results and ensure success of the organizational mission. Develop and carry out information systems infrastructure projects; monitor and manage in-house and cloud based services and applications, interacting and following up with internal staff and vendors as needed to ensure SLAs are being met. Administration and maintenance of Microsoft Active Directory, Office 365, network switches, wireless access points, etc., to ensure availability of systems and services to the organization while meeting security and audit requirements. Administration and maintenance of various company applications and services, both in-house and hosted to maintain user accounts, system/service availability. Provide 2nd/3rd level support to end users; participate in awareness training of the workforce on information systems standards, policies and best practices. Maintain patch management program for servers and endpoints. Occasionally performs non-technical functions such as data entry, shipping and receiving equipment, organizing and maintaining storage facilities, etc. Other duties as assigned by management; accountable for delivery/results. Serves as a liaison between company employees, contractors, vendors and IT. Education Bachelor degree in Computer Science, Engineering or related discipline; or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired. Further Training Microsoft OS and O365 certifications; Network and Security certifications a plus. Professional Experience Minimum three years of related work experience in designing and administering secure networks, systems and application architectures. Experience in an Active Directory and Microsoft O365 environment. Experience with Azure, AWS and ERP/CRM systems. Computer Skills PC expertise across a variety of devices, platforms and applications. Knowledge of security protocols and best practices. Advanced knowledge and troubleshooting experience with networks and desktop OS and applications, including experience with any of the following: Active Directory Administration, Office 365 Administration, VMWare Administration, Azure and AWS Administration. An understanding of backup and recovery, BC/DR planning, technologies and methods; Knowledge of SSO and MFA implementation and administration. Expert knowledge of endpoint security solutions, including file integrity monitoring and data loss prevention; Mobile application and device management. An understand of client hardware to include Desktops, Laptops, VDI terminals, Tablets, Apple iOS/Android devices Understanding of TCP/IP, including experience with connection troubleshooting for WAN, LAN and WiFi. Mobility This position may require up to 10% travel to locations throughout the Washington DC area. Other Requirements Excellent written and verbal communications skills Experience with creating documentation and training materials Outstanding customer service skills and attention to detail Positive attitude; organized and dependable Strong time management and sense of urgency Demonstrated ability to prioritize and problem solve Project Management skills

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