Technical Analyst - Web Portal Operations

Eliassen Group
Columbia, MD
Oct 13, 2019
Oct 23, 2019
Full Time
Are you a passionate Technical Analyst with the desire to support portal infrastructure for both AWS cloud and physical data center environments? If so, we may have the ideal role for you with our leading client in Columbia! Due to federal security clearance requirements, applicant must be a US Citizen with the ability to obtain a Public Trust clearance. Responsibilities of the Technical Analyst: Collaborate to troubleshoot and resolve incidents in accordance with SLAs Manage critical issue scenarios across cross-functional teams Monitor portal performance and take action as needed Create help desk tickets; coordinate external customer calls Gather, review, and track operations team tickets and tasks Develop ad hoc portal operations reporting Requirements of the Technical Analyst: Technical experience with New Relic, Dynatrace, and Splunk Help desk ticketing and external customer support experience Experience with website operations processes, AWS, and DevOps processes Advanced experience with MS Excel (pivot tables), Word, and PowerPoint Excellent technical troubleshooting and tier 2 support skills Experience with various browsers: Chrome, Firefox, IE Keywords: Technical Analyst, Web Portal Operations, New Relic, Dynatrace, Splunk, SLAs, Tier 2 Support, Public Trust Clearance Job ID: 330227 About Eliassen Group: Eliassen Group provides strategic talent solutions to drive our clients' innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check! PandoLogic. Keywords: Technical Analyst, Location: Columbia, MD - 21045