Digital sales concierge
- Employer
- automotive md
- Location
- Rockville, MD
- Closing date
- Oct 21, 2019
View more
- Industry
- Other
- Function
- Sales
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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As a Digital Sales Concierge (DSC), your job is vital in managing our digital business prospects. You will contribute to a next generation car buying experience (way better than typical) by developing a real connection with our prospective customers primarily via today's preferred communication channels. Right now, you have the opportunity to be a part of our Digital Sales Team at one of the largest automotive groups in the country. The DSC's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As a DSC, you must ensure timely follow up and provide an exceptional experience with every interaction. In this role, you'll: Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text, chat or email based on potential customer's expressed preference Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support Adhere to customer communication scripts * Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel Meet, or exceed, individual performance objectives eg response time, conversions etc. For this role, you'll need: Associate degree required; Bachelor's degree preferred No experience necessary You are computer savvy with a full working knowledge of Microsoft Office Suite You are a quick-study, able to absorb substantive product and service information You have exceptional listening, verbal, and written communication skills You are able to work some evenings and weekends You have demonstrated a commitment to process improvement, innovation, and excellence You are persistent, and have a good sense of humor You are eager to learn new things and share new ideas in a collaborative, team environment
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