Overview The Host/Hostess performs guest service by greeting guests and seating all as promptly as possible. The Host/ Hostess always greet guests in a warm, hospitable manner and arrange seating in the most organized fashion. The Host/Hostess is always dressed properly and ready to seat guests at clean, properly prepared tables. A professional attitude and sincere hospitality toward all guests is required at all times. Responsibilities and essential job functions include but are not limited to the following: * Performs guest service by greeting guests and seating all as promptly as possible * Always greets guests in a warm, hospitable manner and arranges seating in the most organized fashion * Ensures that all available tables are clean and properly prepared * Exhibits professional, sincere hospitality toward all guests at all time. * Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example * Carefully monitors the operation of the stores and assists the manager in identifying and solving present and potential guest problems * Follows Cracker Barrel Old Country Store operational policies and procedures, including safety and security, to ensure the safety of all employees and guests during each shift * Maintains a clean and organized workspace * Maintains regular and punctual attendance Responsibilities * Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation * Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays * Meet store operating policies and standards and cash handling and store safety and security, with or without reasonable accommodation * Engage with and understand our guests, including discovering and responding to guest needs through clear and pleasant communication * Comply with a dress code that prohibits displaying tattoos on face or throat. * Available to perform many different tasks within the store during each shift Qualifications * Read, write and comprehend the English language * Stand for long periods of time * Lift a maximum of 20 pounds overhead * Work at a pace consistent with changing business volume and demands * Ability to learn quickly * Ability to understand and carry out oral and written instructions and request clarification when needed * Strong interpersonal skills * Ability to work as part of a team * Ability to build relationships