Human Capital Assistant (Payroll and Personnel Processing)

District of Columbia, D.C
Oct 19, 2019
Oct 26, 2019
Human Resources
Full Time


This position is located in the Government Accountability Office (GAO), Human Capital Office (HCO), Processing and Information Center (PIC).

The incumbent serves as a Human Capital Assistant (HCA) responsible for performing a full-range of technical work assignments in processing personnel and payroll actions that are interrelated and/or non-standard. In addition, the HCA performs limited work within specialty areas requiring practical knowledge of HR specialization.

Learn more about this agency


  • Utilize HR Guide to Processing Personnel Actions (GPPA) to timely and accurately code and process various appointment and staffing actions in the automated personnel and payroll system to document employee's official personnel actions;
  • Review employee's official personnel folders to examine records to accurately compute service computation dates, identify periods of active and inactive service, creditable military service, determine leave category, and retirement.
  • Processes applications for deposit or redeposit funds for military or civilian service; computes amount owed and coordinates with servicing payroll office or the Office of Personnel Management (OPM);
  • Processes difficult or complex pay actions such as back payments, health and life insurance, payroll deductions, and Thrift Savings Plan. Reviews documents for accuracy and adequacy and advises employees on requirements;
  • Processes a variety of human capital-related documents requiring knowledge of both routine and complex situations in areas such as incentive award nominations, training requests, and employee benefits forms. Ensures that documentation is accurate and complete. Determines effect of changes such as Leave Without Pay or part-time employment on benefits and advises employees;
  • Researches complex pay problems such as back pay and determines corrective action; calculates pay errors and prepares documentation for servicing agency or payroll office. Provides advice on indebtedness notices issued by for agency or servicing payroll office, responds to employee questions on these notices and on billing and salary offset procedures; and
  • Conduct new employee orientation by reviewing forms and determine eligibility requirements for various benefits and enrollment processes for TSP, FEGLI. and Retirement.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. citizen
  • You may be required to submit a financial disclosure statement.
  • You must be suitable for federal employment.
  • Registered for Selective Service, if applicable. (

You must meet all qualifications and requirements BEFORE the closing date of this announcement.


Applicants must have at least one year (52 weeks) of specialized experience at the next lower level/band AC-I, equivalent to the GS-7 grade level in the Federal service that equipped the applicant with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as utilizing federal personnel and payroll databases such as HR Connect and the National Finance Center (NFC) to process personnel actions, maintain electronic files and update requested information; providing advice and guidance on operations, maintenance and manipulation of personnel data in the system; as well as experience using automated processing guides, procedures and data elements to enter and correct data in the personnel database.


There is no education requirement for this position.

Additional information

This is a bargaining unit position.

Based on the staffing needs, additional selections may be made through this vacancy announcement.

Selectee may be required to file a Financial Disclosure Statement.

Travel and relocation expenses will not be paid for by the GAO.

Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System. Visit

Please be aware that applicants will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. If selected, at the time of appointment, selectees will be required to update the OF-306.

If you are selected for this position, you will be subject to a determination of your suitability for Federal employment.

The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

The U.S. GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a one-year or two-year probationary period.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the qualification requirements stated above, you will be further rated based on your responses to the vacancy questions. Please make sure that your responses to the vacancy questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible.

All applicants will be rated based on their responses to the assessment questions, in conjunction with the following Knowledge, Skills and Abilities (KSA's):

• Knowledge of, and skill in applying, a standardized body of human capital rules, procedures, and operations concerning new employee orientation sufficient to explain general retirement provisions and an overview of employee benefits to employees; and assist employees in completing employment documents.

• Knowledge of and skill in applying human capital/human resources rules and procedures for processing complex personnel actions.

• Knowledge of automated human capital/resources personnel and payroll systems; as well as, time and attendance systems, in order to develop databases, verify data, track actions, and produce reports.

• Substantive knowledge of automated human capital/resources personnel and payroll systems in order to enter data, process actions, ensure accuracy of personnel actions, and produce documents and reports

• Practical knowledge of Federal laws, regulations, policy relevant to pay, time, attendance, and leave in order to process pay and leave transactions, including complex and difficult actions.

• Knowledge of, and skill in applying, human capital rules, regulations, and procedures used to complete assignments in Human Capital specialty areas, such as recruitment and hiring, workforce relations, learning, payroll, benefits and records, and performance and compensation management.

• Ability to provide oral and written recommendations to solve a wide variety of personnel issues and participate in the development, administration, and evaluation of work processes involved in assigned human capital program(s).

• Verbal and written communication skills sufficient to explain technical requirements, answer questions regarding pay actions, and prepare documents and messages.

To preview questions please click here .

Background checks and security clearance

Security clearance

Drug test required

Required Documents

You must provide a complete application package which includes:

- Resume: must be created using the USAJOBS resume builder and show relevant work experience.

- If you are using your education to qualify (even partially), you must submit a copy of your transcripts. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you will be required to provide official transcripts. Foreign Education: If you are submitting a transcript from a non-US educational institution, applicants must submit all necessary documents to a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service.

- Veteran Hiring Authority Eligibles: VEOA, VRA, and 30% Disabled Veterans must submit adequate proof of active service in the Armed Forces including Member 4 copy of your DD-214, which indicates character of service. To claim 10-point veterans' preference, you must also submit an SF-15 and a letter from the Department of Veterans Affairs verifying the percentage of your disability and preference in hiring. To claim 5-Point veterans' preference, you must submit a Member 4 copy of the DD - 214 or if you are currently active duty: an official statement of service from your command.

- Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent), showing tenure, type of service (competitive/excepted) and the highest grade held.

- If you are applying under the Schedule A hiring Authority for individuals with disabilities, you must submit proof disability.

Failure to submit any of the above mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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