Chief Learning Officer and Director, Leadership, Education and Delivery Services

Employer
USAJobs
Location
Washington, D.C
Posted
Oct 19, 2019
Closes
Oct 26, 2019
Function
Executive, Chief
Hours
Full Time
Duties

Summary

WHAT DOES THE CHIEF LEARNING OFFICER (CLO) AND DIRECTOR, LEADERSHIP, EDUCATION AND DELIVERY SERVICES (LEADS) DO? The CLO and Director, LEADS provides executive oversight and management, and serves as the principal advisor to the IRS Human Capital Officer and other senior officials in developing a high performing workforce, through enterprise training delivery services and programs.

Learn more about this agency

Responsibilities

As the Chief Learning Officer and Director, Leadership, Education and Delivery Services your duties and responsibilities include:
  • Chairs, establishes and maintains a Customer Advisory Board. Utilizes customer perspectives and feedback to drive office and program operations, identifies problems and issues, and develops innovative resolutions and strategies to improve program delivery and satisfaction.

  • Provides strategies, analyses, plans, and procedures for developing executive talent, ensuring IRS has a strong leadership pipeline that prepares leaders that can encumber complex leadership roles. Collaborates with the Office of Executive Services in leading talent development and succession planning for the executive cadre.

  • Promotes employee engagement through providing support, tools, and resources. Develops employee engagement strategies by working with the IRS employee engagement leads to formulate and implement strategies aligned with supporting a modern and productive workforce.

  • Designs, develops, and delivers Servicewide training programs and initiatives to meet a wide range of employee development needs, ranging from technical tax subjects to senior-level leadership and organizational effectiveness courses.

  • Directs the IRS e-Learning program and partners with Treasury in implementing and maintaining the integrated talent management system's e-Learning module.

  • Applies state-of-the-art knowledge of human capital management in developing innovative training initiatives to educate and prepare employees for executive leadership positions in a "balanced measures" environment that focuses on business results, customer satisfaction, and employee satisfaction.

  • Formulates Service-wide training policies and standards. Provides consistency and guidance in developing, distributing, and delivering cross-functional training to the Business and Functional Operating Divisions.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Travel Required

Occasional travel - Periodic travel may be required.

Supervisory status
Yes

Promotion Potential
00

Requirements

Conditions of Employment

  • Please refer to "Conditions of Employment."
  • Please click "Print Preview" to review the announcement before applying.


CONDITIONS OF EMPLOYMENT:
If selected for this position, you will be required to:
  • Complete a one-year probationary period (unless already completed).
  • You must be a U.S. citizen to qualify for this position.
  • Senior Executive Service employees are required to be geographically mobile to accomplish the Service's mission.
  • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
  • Complete a Declaration for Federal Employment to determine your suitability for Federal employment.
  • Provide information to successfully complete a background investigation. Applicants must have a successfully adjudicated FBI criminal history record check (fingerprint check) and a NACI or equivalent.
  • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 (http://www.uscis.gov/files/form/I-9_IFR_02-02-09.pdf); one must be a valid state or federal government-issued picture identification. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. Employees must maintain PIV credential eligibility during their service with the Department of the Treasury.
  • A pre-employment federal income tax verification.
  • Federal law requires verification of identity and employment eligibility of all persons hired to work in the United States. The Internal Revenue Service (IRS) participates in e-Verify (Employment Verification) and may provide information from your Form I-9 to the Social Security Administration (SSA) and/or the Department of Homeland Security (DHS) to secure a work authorization. You will receive written instructions and contact information for SSA and DHS if this information cannot be confirmed.
  • Salary for Senior Executive Service jobs will vary depending on qualifications.
  • Veterans' preference does not apply to positions in the Senior Executive Service.


Qualifications

YOU MUST UPLOAD YOUR RESPONSES TO THE EXECUTIVE CORE QUALIFICATIONS (ECQs) AND TECHNICAL COMPETENCY (TCs).

As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible executive leadership and supervisory experience that is indicative of senior executive level management capability and directly related to the skills and abilities outlined under Executive Core Qualifications and Technical Competencies listed below. Typically, experience of this nature will have been gained at or above the GS-15 grade level in the federal service or its equivalent level leadership within state or local government, private sector or non-government organization. As such, your resume should demonstrate that you have the knowledge, skills, and abilities to successfully fulfill responsibilities inherent in most SES positions such as:
  • Directing the work of an organizational unit
  • Ensuring the success of one or more specific major programs or projects;
  • Monitoring progress toward strategic organizational goals, evaluating organizational performance and taking action to improve performance; and
  • Supervising the work of other managers and exercising important policy-making, policy determining, or other executive functions.

Failure to meet the basic qualification requirement and address all Mandatory Technical Competency and Executive Core Qualification factors will result in your application being disqualified.

EXECUTIVE CORE QUALIFICATIONS (ECQs): The ECQs were designed to assess executive experience and potential not technical expertise. They measure whether an individual has the broad executive skills needed to succeed in a variety of SES positions. All applicants must submit a written narrative to address the ECQs. Your narrative must address each ECQ separately and should contain at least two examples per ECQ describing your experiences and accomplishments/results. The narrative should be clear, concise, and emphasize your level of responsibilities, scope and complexity of programs managed, program accomplishments, policy Initiatives undertaken and the results of your actions. Applicants should not enter "Refer to Resume" to explain your answer.

The narrative must not exceed 10 pages.

NOTE: Current career SES members, former career SES members with reinstatement eligibility, and SES Candidate Development Program graduates who have been certified by OPM do NOT need to address the ECQs:
  • Leading Change: This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. (Competencies: creativity and innovation, external awareness, flexibility, resilience, strategic thinking, vision)
  • Leading People: This core qualification involves the ability to lead people toward meeting the organizations vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. (Competencies: conflict management, leveraging diversity, developing others, team building)
  • Results Driven: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high quality results by applying technical knowledge, analyzing problems, and calculating risks. (Competencies: accountability, customer service, decisiveness, entrepreneurship, problem solving, technical credibility)
  • Business Acumen: This core qualification involves the ability to manage human, financial, and information resources strategically. (Competencies: financial management, human capital management, technology management)
  • Building Coalitions: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. (Competencies: partnering, political savvy, influencing/negotiating)

  • Fundamental Competencies: These competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Continual Learning, Written Communication, Integrity/Honesty, Public Service Motivation. The Fundamental Competencies are crosscutting; and should be addressed over the course of each ECQ narratives.

    Applicants should follow the Challenge, Context, Action and Result (CCAR) model outlined in the guide.
    • Challenge - Describe a specific problem or goal.
    • Context - Describe the individuals and groups you worked with, and/or the environment in which you worked, to address a particular challenge (e.g., clients, co-workers, members of Congress, shrinking budget, low morale).
    • Action - Discuss the specific actions you took to address a challenge.
    • Result - Give specific examples of measures/outcomes that had some impact on the organization. These accomplishments demonstrate the quality and effectiveness of your leadership skills.

    Additional information about the SES and Executive Core Qualifications can be found on the Office of Personnel Management (OPM) SES Website. You are strongly encouraged to review OPMs Guide to SES Qualifications for specific examples and guidance on writing effective ECQ narrative statements.

    MANDATORY TECHNICAL COMPETENCY QUALIFICATIONS (TCs): All applicants must submit a written narrative response to the following TCs. You must address each TC separately. Limit your written statements to one and half (1½) page per technical competency. Please give examples and explain the complexity of the knowledge possessed and the sensitivity of the issued you handled.
  • Broad knowledge of human capital management, organizational development, and change theories and techniques.

  • Knowledge and experience leading a large, complex, and geographically dispersed education, learning, and development organization.

  • Demonstrated ability to lead and administer the development and implementation of agency-wide training and developmental strategies.

  • Experience developing and evaluating curricula and applying information technology systems to course design, development, and delivery within a large organization.

  • To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

    Education

    There is no education requirement for this position.

    Additional information

  • Veterans preference is not applicable to the Senior Executive Service.
  • Applications MUST be submitted through USAJobs.
  • Submit resume and all other required documents online by 11:59 PM Eastern Standard Time of the closing date.


  • How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Applicants will be evaluated on the quality and extent of their leadership skills, technical experience and accomplishments, as described in their Executive Core Qualifications (ECQ) and Technical Competency (TC) narratives.

    Applicants will be rated and ranked by a Senior Executive Panel and those determined best qualified may be referred to participate in a selection interview. Highly qualified candidates may undergo an interview and a reference check. The Internal Revenue Service, Executive Resources Board will review results and make recommendations on final selections to the appointing authority. Unless you have already been certified by the Office of Personnel Management (OPM) Qualifications Review Board (QRB), your ECQs must be certified by the OPM QRB before your appointment can occur.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance
    Secret

    Drug test required
    No

    Required Documents

    You must submit:
  • Resume to describe qualifications
  • Separate narratives addressing the Executive Core Qualifications (ECQs)
    • Narratives addressing the ECQs are limited to a total of ten (10) pages. Pages beyond the first ten (10) will not be considered in the process.
  • Separate narratives addressing the Technical Competencies (TCs)
    • Narratives addressing the Technical Competencies are limited to one and a half (1 1/2) pages per competency.
  • SF-50 for current and former career SES members must provided to verify their status or reinstatement eligibility
    • Current Federal employees/SES Candidate Development Program (SESCDP) applicants must submit your most recent SF-50 (Notification of Personnel Action) that documents your current tenure, position title, series and grade level.
    • Current or former Senior Executive employees must submit an SF-50 that documents your career appointment status in the SES.
    • SES Candidate Development Program (SESCDP) applicants must submit a copy of your SESCDP OPM-QRB certification.
  • DO NOT SUBMIT ANY ADDITIONAL INFORMATION: Extraneous materials such as award certificates will not be considered

  • Applicants who fail to submit ALL required documents WILL NOT receive consideration for this position. Application will result in an "Incomplete" rating.

    Non-competitive consideration (current or former Senior Executives and SES Candidate Development Program applicants with OPM-QRB certification) are not required to address the ECQs but it is MANDATORY to address the TCs.

    NOTE: YOU MUST SUBMIT ALL DOCUMENTATION BY 11:59 P.M. EST ON THE CLOSING DATE OF THIS ANNOUNCEMENT TO BE ELIGIBLE.

    All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) https://www.jobs.irs.gov/sites/default/files/wysiwyg-uploads/files/Cover%20Letter%20Tips.pdf .

    We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions.

    Please view resume tips https://www.jobs.irs.gov/sites/default/files/wysiwyg-uploads/files/Resume%20Tips(2).pdf

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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