Customer Service Representative - Office Call Center

Location
Washington, DC
Salary
$19/Hour
Posted
Oct 18, 2019
Closes
Oct 25, 2019
Ref
4813639
Function
Customer Service
Industry
Other
Hours
Full Time
We are seeking talented and enthusiastic individuals to engage with DC Medicaid Beneficiaries, providers, insurance companies, and pharmacies by serving as a primary contact for information. This is a 3-6 months contract.
  • You will work collaboratively with providers and staff as a liaison between Beneficiaries and other medical personnel.
  • Responsible for exceptional customer service by answering questions about claims status, next steps with services, and call backs.
  • Access claimant information
  • Update information
  • Respond to staff and beneficiary inquiries
  • Responsible to provide Beneficiaries with timely, accurate, and professional service, independently resolve issues and thoroughly document inquiries and outcomes.


Job Requirements

  • DC Residents Preferred
  • Two years of experience working in customer service (preferably in a healthcare, hospitality, call center or client service environment).
  • Excellent phone etiquette and interpersonal skills.
  • Word, Excel, & Outlook skills.
  • Ability to commit to a Monday - Friday schedule
  • Electronic Medical Records experience
  • Knowledge of insurance verification and authorization, managed care and other third party payers.


Additional Information

NRI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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