Duties

Summary

This position is located in the Department of Homeland Security (DHS), United States Coast Guard (USCG), CG C4IT Service Center, CG Telecommunication and Information Systems Command (TISCOM) in Alexandria, VA.

Learn more about this agency

Responsibilities

You will serve as an Information Technology Specialist (CUSTSPT / INFOSEC) and be responsible for managing the package of support functions required to field and maintain the readiness and operational capability of systems components.

Being a CG civilian makes you a valuable member of the CG team. Typical work assignments include:

• Serving as the IT solutions and acquisitions expert, assisting the technical advisor/service manager to procure and maintain complex IT solutions from government and commercial sources. Independently coordinating the development of requirements for complex IT acquisitions for single or multiple service lines, assists with independent price development and market research, and coordinates quality assurance checks on requirements documents.
• Ensuring that service line requirements are documented in appropriate contracting terminology and documentation. Serving as the consolidated point of contact between IT subject matter experts and contracting professionals; monitors progress of IT acquisitions from inception to award and through maintenance phase.
• Acting as the Contracting Officer's Representative (COR) for IT service contracts, as well as for software license and hardware acquisitions. Monitoring and reporting on vendor performance in areas that include responsiveness, quality of service, and issue/problem resolution. Monitors deliverable progress and updates the Contracting Officer/service manager on the status of deliverables and problem areas. Coordinating with the Contracting Officer in order to develop solutions to solve vendor deficiencies.
• Project/Program Manager responsible for accomplishing various analytical studies and/or projects relating to substantive, mission-oriented information technology programs of the United States Coast Guard. Managing projects involving complex programs, systems or issues that have impact on multiple Coast Guard locations and/or units. Coordinating the impact of the project with employees and managers in all affected areas within the agency and with individuals and organizations outside the agency. Conducting in depth analyses of project data, requirements, and impact; identifying problem areas and determines how to resolve them.

Travel Required

Occasional travel - Occasional travel is required.

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

• U.S. Citizenship is required.
• Selective Service registration is required.
• Must complete Federal Acquisition Cert for Prog/Projt Managers w/in 2 yrs
• Must complete Info Assurance Mgmt Level III within 2 yrs of employment
• Must complete ITIL foundations within 1 year

All qualification requirements must be met by the closing date of the announcement.

Qualifications

To Qualify for the GS-13 : Applicants must possess specialized experience equivalent to 1 year of experience at the next lowest grade level (GS-12) that is similar to experience gained in the federal sector. Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to the line of work. Examples of specialized experience include all of the following:

• Developing supply chain system, network, performance, and cybersecurity requirements.
• Leading and overseeing an IT budget, staffing, and contracting.
• Providing IT customer support services, configuration management, ongoing IT analyses.
• Assisting with the evaluation of waiver requests for IT security risk implications and apprising management officials of the related findings..

In addition to meeting the specialized experience requirement, you must also have IT-related experience demonstrating each of the four competencies listed below.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule, C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Education

This position does not have a positive education requirement. If you are including education on your resume, report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. See Required Documents section for detail.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. It is your responsibility to provide such evidence with your application. See Recognition of Foreign Qualifications click here

Additional information

Applicants will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. Certain responses on the form could pose a problem with suitability for employment determinations. If you receive a conditional offer of employment for this position, you will be required to complete/make updates to the OF-306 and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, or imprisonment.

DHS uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about e-Verify, including your rights and responsibilities at click here

Recruitment incentives may be authorized.

All Federal employees are required to have Federal salary payments made by direct deposit.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans , Peace Corps / VISTA volunteers , and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

More than 1 selection may be made from this announcement if additional identical vacancies in the same title, series, grade, and unit occur within 45 days from the date the certificate was issued.

If you need a reasonable accommodation for the application and hiring process, please contact 202-795-6272. Decisions on granting reasonable accommodation will be made on a case-by-case basis. Visit Reasonable Accommodation

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your résumé and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, you will be referred for consideration. The following competencies or knowledge, skills, and abilities are needed to perform this job:

• Knowledge of new and innovative customer support methods and technologies.
• Knowledge of total infrastructure protection environments.
• Knowledge of systems security certification and accreditation requirements and processes.
• Knowledge of Federal information systems security protocols.

To preview questions please click here .

Background checks and security clearance

Security clearance
Secret

Drug test required
Yes

Required Documents

1. Your resume
2. If you are claiming special priority selection rights under the Interagency Career Transition Assistance Program (ICTAP), submit a copy of your agency notice, most recent performance rating and most recent SF-50, Notification of Personnel Action, noting your current position, grade level and duty location. If you have never worked for the federal government, you are not ICTAP eligible. To be considered eligible, you must be placed in the well-qualified category for this position. Please see ICTAP eligibility.
3. OPM must authorize employment offers for former or current Political Appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information. Submit proof of your former or current status, such as your SF-50. Please see here.

All documentation as outlined above must be received by the closing date of the announcement. If you are unable to submit your documents electronically, you may fax or mail the documents. A fax cover sheet will be provided to you from the system, with fax number and instructions to transmit the requested documents. The required documents will also be accepted by mail and must be received by the closing date of the announcement. The mailing address is COMMANDANT (CG-123HQ), ATTN OFFICE OF CIVILIAN HUMAN RESOURCES (JOBS), US COAST GUARD, 2703 MARTIN LUTHER KING JR AVE SE STOP 7912, WASHINGTON, DC 20593-7912 .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.