Chief Operating Officer

Washington, D.C
Oct 18, 2019
Oct 25, 2019
Executive, Chief
Full Time


The Chief Operating Officer (COO) will serve as a principal advisor to the Chief Executive Officer (CEO) for all policy matters involving the operational streamlining and quality improvement of management programs. The incumbent will shape and allocate resources to align with the overall strategic direction of the Corporation for National and Community Service (CNCS).

Learn more about this agency


The COO will lead the accomplishment of financial, information technology, human capital, and grant monitoring priorities and initiatives to meet the agency's goals and objectives through performance of the following:
  • Provides operational, financial and strategic leadership to ensure that operations align with the vision and goals of the Chief Executive Officer (CEO). Leads the governance and oversight of operational activities related to budget, procurement, accounting, information technology, human capital, and other functions.
  • Drives strategic planning, budgeting and forecasting of business needs and decision-making processes, ensuring that risk is effectively addressed in all aspects of business plans.
  • Leads the design, enhancement, implementation, reporting and oversight of short-range and long-range operational plans and priorities for CNCS.
  • Convenes CNCS leaders or stakeholders to drive business results and address business issues or needs. Ensures that senior leaders are responsive to and accountable for operational priorities and compliance. Escalates critical issues to the Chief of Staff or CEO for decision making.
  • Collaborates with program and operational offices to provide creative thought partnership on strategy for advancing cross-organizational initiatives and streamlining policies and procedures across programs and operations.
  • Develops, refines, and implements strategies to integrate operational and programmatic functions and processes, increasing collaboration among offices to break down silos.
  • Represents the agency at CNCS events, Congressional events, and national service events.
  • Ensures strategic goals and objectives shaped at the Executive level are translated and prioritized into tactical business plans with mechanisms to monitor and measure progress.
  • Primary contributor to the development of business strategies, recommending potential improvements to programs or services, maximizing efficiency, assessing the current environment, and anticipating changes to the external environment.
  • Leads, inspires and coaches a team of high caliber professionals, creating succession to key roles and enhancing COO management capabilities.
  • Develops, implements, interprets, and oversees the effectiveness of operational policies, procedures and guidelines to ensure compliance with the standards and directives issued by Federal Accounting Standards Advisory Board (FASAB), Office of Management and Budget (OMB), the Office of Personnel Management (OPM), and Government Accountability Office (GAO).
  • Builds strong relationships with key stakeholders to ensure correct focus and direction of CNCS operations.
  • Serves as primary liaison to the CNCS Inspector General, ensuring that the agency appropriately responds to inquiries, concerns, findings and recommendations by the Inspector General.
  • Assists the CEO in the preparation of written deliverables, to include statements or testimony for meeting with congressional staff and hearings. Ensures that background material is prepared and advises and assists in presenting testimony.
  • Works closely with leadership to ensure that politically sensitive or controversial issues are appropriately addressed and communication is maintained.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a United States Citizen
  • A 2-year probationary period is required for new Federal employees and supervisors
  • Merit Promotion applicants must submit a SF-50 to verify Status and grade
  • Must be telework ready
  • Will be required to file a SF-278, Public Financial Disclosure Report
  • Satisfactory completion of a background investigation


Basic Job Requirements:
As a basic requirement, your resume must clearly demonstrate progressively responsible leadership experience that validates executive level managerial capabilities in a job or combination of functions directly related to this position. Typically, experience of this nature will have been gained at, or above, the GS-15 level in the Federal service or the NX-01 pay band at CNCS. In addition, you should have a broad range of progressively responsible experience in at least three of the following four responsibilities:
  • Designing and executing enterprise-wide initiatives and strategies to advance an organization's mission or improve operations;
  • Spearheading strategic planning, budgeting and forecasting of business needs and decision-making processes;
  • Translating strategic goals and objectives into tactical business plans, monitoring and measuring progress on key milestones, deliverables, and resource needs; and
  • Developing sustainable relationships with a variety of internal and external stakeholders to drive engagement, influence decision making, or drive business solutions.
The Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (TQs) listed below must be addressed separately as a narrative statement and attached as part of your application package. Do not exceed more than 13 pages total for the ECQs and TQs. Current or former SES Career members and applicants who have completed a SES Candidate Development Program approved by OPM are not required to address the Executive Core Qualifications, but must address the Mandatory Technical Qualifications. Applicants who submit narrative responses that exceed the 13 page limit will be disqualified.

Executive Core Qualifications (ECQs)

ECQ 1: Leading Change

This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

ECQ 2: Leading People
This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

ECQ 3: Results Driven - This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

ECQ 4: Business Acumen
This core qualification involves the ability to manage human, financial, and information resources strategically.

ECQ 5: Building Coalitions
This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

Mandatory Technical Qualifications (TQs):

TQ 1: Demonstrated knowledge of, and experience in, leading the design, enhancement, implementation, reporting and oversight of short-range and long-range operational plans and priorities.
TQ 2: Extensive experience overseeing a staff responsible for a range of functions to include budget, accounting, compliance audits, procurement, information technology, and human resources.

TQ 3: Demonstrated ability to provide authoritative advice and counsel to senior officials on complex financial, budget, accounting, information technology, auditing, and human capital matters to develop and communicate creative solutions to highly technical and complex operational issues.


This job does not have an education qualification requirement.

Additional information

Veteran's Preference does not apply in the recruitment process for this position.

All CNCS positions are in the excepted service and our compensation system is based outside of the General Schedule system. The Chief Information Officer position is classified within our executive pay-band and is equivalent to an SES level position. As a result, we look to the executive core qualifications, similar to what is used in the the Office of Personnel Management's (OPM) Executive Core Qualifications, to help us make this selection. However, to be clear, this is not an SES-position.

If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

Ethics Requirement: Our Agency is committed to the highest ethical standards and, as an employee you will be covered by the criminal conflict of interest statutes (18 U.S.C. 201-209) and the Standards of Ethical Conduct for Employees of the Executive Branch (5 C.F.R. part 2635). Additionally, you may be required to complete a Confidential Financial Disclosure Report (OGE Form 450) or Public Financial Disclosure Report (OGE Form 278e) within 30 days of your appointment date and on an annual basis thereafter.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application will be reviewed to ensure you meet the basic job requirements. If you meet the basic requirements, your resume will be evaluated by a rating and ranking panel on the quality and extent of your total accomplishments, experience, education and responses to the ECQs and TQs. Highly qualified candidates may be required to provide additional information (such as publications, work samples) and undergo further assessments to include interviews, situational exercises and/or reference checks.

Background checks and security clearance

Security clearance

Drug test required

Required Documents

  • Resume showing relevant experience
  • Cover letter
  • Narrative statement addressing the Executive Core Qualifications. (Current or former SES Career members and applicants who have completed a SES Candidate Development Program approved by OPM are not required to address the Executive Core Qualifications, but must address the Mandatory Technical Qualifications)
  • Narrative statement addressing the Mandatory Technical Qualifications
  • For Merit Promotion and Noncompetitive Eligibility: SF-50, Notification of Personnel Action (must indicate grade, tenure and position occupied at the highest GS or SES level), if applicable

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