The Senior Program Director of the DC I/DD Programs is responsible for the overall management and development of residential and day services for persons who have an Intellectual or Developmental Disability. The SPD shall work with the Vice President of DC to ensure the provision of services that promote the person served the ability to engage and participate in appropriate community activities, enable the individuals to develop the daily living skills needed for their most independent functioning. The SPD shall have operational oversight of the residential programming including recruiting, hiring, training and supervision of staff. In addition, the SPD shall implement and monitor the operating budget. The Senior Program Director ensures that the program operates and delivers services in accordance with current policies and procedures, contract requirements, and federal, state and local regulations. A Master's degree in a Human Services related field plus three-five years' experience in service provision to people who have an Intellectual or Developmental Disability, Human Services, Program Management and Supervision is preferred. A Bachelor's Degree with five-seven years' experience in service provision to people who have an Intellectual or Developmental Disability, human services, program management and supervision is required. Experience with day services deliver is also preferred. Track record of effectively leading a performance and outcomes-based program and staff; ability to point to specific examples of having developed and operationalized strategies that have taken a program to the next stage of growth Unwavering commitment to a quality program and data-driven program evaluation Excellence in organizational management with the ability to coach staff, manage, and develop high-performance teams, set and achieve strategic objectives, and manage a budget Strong marketing, public relations, and fundraising experience with the ability to engage a wide range of stakeholders and cultures Expand local revenue generating and fundraising activities to support existing program operations and regional expansion Deepen and refine all aspects of communications with the goal of creating a stronger brand Use external presence and relationships to garner new opportunities and build relationships in the communities where the programs are operating. Begin to build partnerships in new markets, establishing relationships with the funders, and political and community leaders at each expansion site Utilize strong financial/business acumen to operate programs. Able to identify and mitigate risk in operations, financial, externally and human resources. Be an external presence that publishes and communicates program results with an emphasis on the successes of the local program as a model for regional replication Leadership & Management: Ensure ongoing local programmatic excellence, rigorous program evaluation, and consistent quality of finance and administration, fundraising, communications, and systems; recommend timelines and resources needed to achieve the strategic goals Lead, coach, develop, and retain Volunteers of America, Chesapeake staff Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills Action-oriented, entrepreneurial, adaptable, and innovative approach to business planning Ability to work effectively in collaboration with diverse groups of people Passion, idealism, integrity, positive attitude, mission-driven, and self-directed EFFECT ON END RESULT Develop systems to provide quality services and ensure programs meet all expected program outcomes and contract/licensing/accreditation requirements. Meet person served needs. Demonstrate solid leadership skills that develop strong teams: Maintain a professional manner at all times. Provide regular, scheduled feedback/supervision with employees/teams. Communicate regularly and proactively with employees, supervisor, administrative departments and stakeholders. Relay necessary and important information. Build professional working relationships. Provide trainings and professional development opportunities on a regular basis. Ensure team is actively participating with stakeholders and community partners. Provide teambuilding opportunities and events for employees. Recognize and celebrate employees regularly. Set reasonable, but high expectations and hold teams accountable. Ensure budget is met by meeting contract requirements, keeping key positions and client vacancies filled to ensure full billing potential where applicable, manage expenses according to budget which includes managing full and appropriate spending when required by contract. Think strategically and innovatively. Propose ideas that get implemented successfully to promote growth, community partnerships and/or a more effective/efficient way of providing services and having an impact on the people we serve. Ensure internal operational compliance in your area (incident reporting procedures, Paycom, ADP, Essential Learning, Mission Team, credit cards, Docupeake, Data Repository/QA, Monthly reporting, training requirements). Represent the organization well by participating actively in the community and with stakeholders, as an expert in the field.