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Inside Sales - Closer

Employer
Architectural Ceramics Incorporated
Location
Rockville, MD
Closing date
Oct 19, 2019

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Industry
Other
Function
Sales
Hours
Full Time
Career Level
Experienced (Non-Manager)
VISION Create a customer-friendly experience for our commercial clients, maintaining a positive can-do attitude; facilitating sales by being the driving force behind all projects to move them along and close the sale. The primary objective is to help increase sales, identify new opportunities and close more business. To do this, Inside Sales Project Follow-Up Partner will be responsible for coordinating with their assigned Outside Sales Representatives, ensuring there is no overlap when following up with clients. The largest part of the job will consist of following up with designers who have previously placed sample orders, subcontractors who have previously received price quotes, and General Contractors on existing jobs that have gone to bid. JOB DUTIES Sell Tile! Daily Complete a minimum of 60 project follow-up calls and emails daily to our clients, including but not limited to designers, sub-contractors and general contractors outgoing phone call Call potential and existing accounts to schedule appointments for the Outside Sales Representative and ask for future projects Monitor entire salesperson(s) opportunity pipeline to ensure all projects have been followed up on in a timely manner Confirm each Opportunity has an appropriate next action item is assigned to you or responsible party Proactively track projects in Salesforce by calling clients, General Contractors, and/or installers for updates and other information via phone Call the Related Parties associated with each project to move the project along and close the sale Move projects forward in the sales process through relationship building and creating a sense of urgency when appropriate Help clients via phone, email, in-person and sometimes virtual with any tile needs they have Take part in outside visits to meet and develop accounts with the Outside Sales Representatives, as needed At the end of each client interaction, sincerely thank them for working with us on their project Clearly explain sales process to clients, providing the appropriate customer service representatives contact information when needed Act on behalf of the Departments salespeople when they are outside of the office and clearly communicate messages to them by the end of the day Respond to both internal and external clients who phone or e-mail in a timely manner Arrive on time prepared to participate in the teams daily huddle Weekly Be proactive with scheduling and hosting all Project Follow Up Pendings meetings with Sales on a set weekly schedule Confirm each week during the Project Follow Up Meeting that all Salesforce Opportunities are up to date per company standards Utilize the Dodge Report as needed to help find relevant parties involved on specific projects Annual Attend local events hosted by appropriate industry organizations, such as ASID, AIA, and NEWH, as requested by management for networking and professional growth Search for opportunities for professional development related to your role or the industry, seek approval from management to use your yearly allowance Complete the self-review process with the manager Attend company-wide inventory count, as needed Attend all mandatory company meetings as published on the yearly calendar Salesforce Ensure all client phone calls and emails are logged throughout the day Update the Salesforce Open Opportunities with all incoming information from salespeople, clients, etc. and editing the Opportunity Stage as appropriate Create Follow-Up tasks on each Opportunity in Salesforce, either for yourself or another member of your team, whichever is most appropriate Create Events on Accounts and Opportunities on behalf of the Outside Sales Representative Monitor the Open Opportunities No Future Activity Report in Salesforce to clearly identify which opportunities are most urgent to follow-up on Monitor the samples shipped last week report to ensure all sample requests are followed-up on in time to meet client needs Ensure that all data entered is clean and accurate, updating Salesforce records as needed. This includes but not limited to Accounts, Contacts, and Opportunities Other Duties Attend all vendor and product training Add to and maintain relevant product knowledge Be familiar with all materials stocked by the company and available in the Sample Department Attend industry events, such as networking and tradeshows, as they are assigned Maintain the appearance of the office by keeping a clean, organized workspace REPORTS GENERATED & FREQUENCY OF USE Inside Sales outgoing Call Log Report, generated daily at end of day Inside Sales Outgoing Email Log Report, generated daily at end of day Open Opportunities No Future Activity Report, generated daily at end of day Daily Sales Report, generated each day and delivered to you via email KEY PERFORMANCE INDICATORS Outside Sales staff meeting or exceeding Monthly Sales Goals as provided on the Daily Sales Report High client retention and new Accounts created each quarter Maintains a positive and inviting attitude with clients and co-workers All data entered into Salesforce and information recorded accurately Sales staff Project Follow Up Meetings are being held weekly, thoroughly on-time Daily Huddles are taking place per company guidelines Develops a rapport with major accounts The Inside Sales Outgoing Call Log Report will be published daily to confirm 60 minimum calls were made The Inside Sales Outgoing Email Log Report will be published daily to confirm the quantity of emails sent out The Open Opportunities No Future Activity Report will be published daily to confirm all opportunities have future tasks assigned Phones answered in a timely manner Proper phone etiquette followed Voicemails and emails returned within company guidelines Positive reviews on Social Media Daily attendance records meet or exceed company policy EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45 PI114580859 Pandologic. Keywords: Field Sales Representative, Location: Rockville, MD - 20850

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