Desktop Support & Infrastructure Technician
The Navy Mutual Aid Association is committed to helping military members grow and protect their wealth through providing life, annuity products, and services. Also, assisting Sea Service members and their families in securing federal benefits to which they may be legally entitled. Formed in 1879, we are a non-profit, member-owned association that provides high-quality life insurance, financial education and other benefits to military families nationwide. Financially strong, Navy Mutual is proud to be a first-choice provider of life insurance to service members and their loved ones. Our team's efforts to serve and protect our members and their loved ones is the reason that Navy Mutual enjoys outstanding customer satisfaction member retention ratings. Please find below a short video that reflects Navy Mutual Aid Association's Mission and Values. https://www.youtube.com/embed/60nERBKxwUo We are looking for a Desktop Support & Infrastructure Technician who will ensure stable and secure operation of Navy Mutual's in-house computer and network systems, so that end users can accomplish business tasks. This includes managing all network hardware, systems, and software, resolving end user hardware and software computer problems in a timely and accurate fashion, and providing end user training where required This position is full-time, is located in Arlington, Virginia and will report to the Solutions & Technology Director. Core Working Hours: 8:30 am to 5:00 pm Qualifications/Characteristics: . Associate's degree and/or minimum of 5 years previous experience and/or a current Microsoft certification required . Working technical knowledge of PC and server operating systems, including Windows 7 Professional and Windows Server 2003/2008/2008R2 a must . Extensive hands-on knowledge of basic computer hardware, including Intel based personal computers, printers, scanners, and peripherals needed . Candidates must have a working technical knowledge of current network hardware, protocols, and standards, including switches, IP Networking and DNS/DHCP . Candidates must have expertise in supporting BlackBerry/Android/iOS mobile devices end-to-end and a working knowledge of current voice systems, as well as knowledge of applicable data privacy practices and laws . Must have demonstrated ability to organize numerous tasks and effectively prioritize and execute . Proven analytical and problem-solving ability, with a keen attention to detail and strong documentation skills are needed . Excellent verbal and written communication skills, as well as be highly self-motivated and directed with strong interpersonal customer service skills Primary Responsibilities: . Deploy, maintain and support communications, phones, workstations, servers, printers, scanners and network systems . Create and maintain "Golden Image" solutions for both baseline and department-level deployments. . Prioritize, document, and resolve incoming help requests from end users in a courteous manner utilizing your skills and diagnostic utilities as required . Tracks help desk requests, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Escalate problems when necessary . Evaluate documented resolutions and analyze trends for ways to prevent future problems . Analyzing system logs and identifying potential issues with computer systems . Develop help sheets and frequently asked questions lists for end users . Identify and learn appropriate software and hardware used and supported by the organization . Perform hands-on fixes at the desktop level, including installing and upgrading hardware and software, implementing file backups, and configuring systems and applications . Performing preventative maintenance, including checking and cleaning of workstations, servers, printers, and peripherals . Manage and maintain servers, including e-mail, print and backup servers and their associated operating systems and software. Escalate incidents when necessary . Manage network hardware and equipment, including PCs, servers, printers, switches and UPSs including equipment inventory controls . Administer all equipment, hardware and software upgrades . Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information . Manage end user accounts, permissions, access rights, and storage allocations in accordance with best-practices regarding privacy, security, and regulatory compliance . Perform and test system backups and recovery . Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases . The position will require flexibility to travel to remote data centers and possible telecommuting/work from home when necessary . Other duties as assigned Navy Mutual offers a Full Benefits package including, medical, dental, vision, 401k, life and disability insurance. Salary: Commensurate with Experience We recognize that our strength and success are directly linked to the quality and skills of our diverse employees. We are proud to be a place where talented people who strive to support the mission and values of our association can grow as professionals, leaders, and individuals. Please visit www.navymutual.org to learn more about our guiding lights, history and mission. Navy Mutual Aid Association is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.