Duties

Summary

This position has a majority of work assignments that are located between the Library's Capitol Hill Campus or the Library's Taylor Street Annex.

The selected applicants will be assigned to one of the various sections within the Software Engineering or Platform Services Divisions both of which are within the IT Design and Development Directorate of the Office of the Chief Information Officer.

The position description number for this position is 065331.

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Responsibilities

Responsible for the daily monitoring, operation, and maintenance for a select group of NLS Information technology systems. Takes proactive steps to ensure the continued reliable and secure operation of these systems. Performs typical administration tasks such as maintenance, Installation, or upgrades. These typically involve determination of installation/upgrade schedule, examination of release notes, configuration, scripting, programming and the physical handling of computer hardware.

Determines and develops techniques and systems to collect relevant statistics and metrics in order to determine operational effectiveness. Resolves hardware/software interface and interoperability problems between systems. Monitor appropriate Library of Congress computer security directives and ensure systems remain compliant. Reviews and advises on proposed policy, regulations, and procedural changes to determine their impact on the area of responsibility.

Alone or in a team plans and implements the installation and implementation of select group of new NLS systems or services (for example, an upgrade to a new operating system or the adoption of a new workstation operating system version). Involves the expert evaluation of the requirements, analyzes alternatives, and recommends technical solutions relating to the complete life cycle for information systems and information systems components. Manages special NLS information technology related projects that have a significant impact on the delivery of automation support services.

Leads efforts to define post-implementation support requirements. Develops service level agreements (SLAs) that define requirements and expectations for the delivery of automation support services to NLS as well as between NLS and other LOO service organizations. Develops and implements performance criteria to ensure t requirements are achieved and timely.

May act alone or lead a team in responding to automation service problems resulting from catastrophic events, such as virus infections or power outages. Consults with experts in other specialty areas to develop integrated action plans. Occasionally issues technical bulletins to inform patrons and other NLS staff of problems, upgrades, or disruptions and to advise them in taking necessary actions.

Develops and updates policies and procedures to ensure appropriate responses to future incidents of a similar nature. Plans and coordinates actions with interagency Infrastructure protection groups to ensure an integrated response to problems of a potentially extensive nature.

Skilled in and has experience with Microsoft and UNIX based operating systems, networking and It system security concepts. Works closely with and keeps NLS Automation Officer informed regarding these systems.

Generates status reports as necessary. Able to identify when appropriate outside specialists are needed to perform work on these systems and direct and coordinate their work.

Provides expert technical advice for the implementation, maintenance, enhancement, and coordination of NLS online systems and web sites. Works with the NLS webmaster to coordinate the planning, design, development, testing, and implementation of NLS Web sites that are technical in nature. Defines procedures for providing post-implementation support. Ensures NLS site compliance with provisions of the Americans with Disabilities Act. Assists webmaster with the acquisition and analysis of Web site statistics. Directs ongoing maintenance and enhancement efforts for technically driven web sites. Recommends priority areas for Improvement in NLS web based systems and develops new Web based tools in support of the NLS mission.

Serves as the central point of contact for questions about a major information system Involved In the production or distribution of digital talking books, such as the Interactive web sites that support the production of NLS digital talking books. Responsible for the daily monitoring, operation, and maintenance of these systems. Takes proactive steps to ensure the continued reliable, cost effective, and secure operation of these systems. Monitors appropriate LOC computer security directives and ensures systems remain compliant with those directives. Keeps abreast of changes in mission requirements through interaction with management and NLS Automation Officer. Initiates service modifications to meet changing requirements. Reviews and advises on proposed policy, regulations, and procedural changes to determine their impact on the area of responsibility.

Travel Required

Not required

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

No additional requirements to those listed above.

Qualifications

Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision.

Ability to develop software applications.**

Knowledge of computer languages, programming paradigms, utilities, platforms, and development tool kits.**

Ability to write technical documents.

Ability to plan, organize, and execute work.

Ability to provide consultation and liaison services in order to deliver customer support.

Knowledge of current trends and best practices in digital information management, retrieval, and delivery.

Ability to communicate effectively other than in writing.

Education

Additional information

This is an open continuous vacancy announcement. Applicants may submit or update their application before the closing date. Applicants will be referred after the first cutoff date, and subsequent referrals will be made at the manager's request. The announcement may close earlier or at the request of the selecting official or after the job is filled.

The first cutoff for receipt of applications under this announcement will be 11:59 p.m. EST on July 17, 2019.

The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

The incumbent of this position will work a flexitime, compflex or maxiflex time work schedule.

This is a non-supervisory, bargaining unit position.

Although it is the Library's policy to afford the maximum pay benefit to employees when setting rates of pay, a new appointee who has had no previous Federal service will generally be paid the minimum step of the grade.

The Library of Congress is an equal opportunity employer. Women, minorities, and persons with disabilities who meet eligibility requirements are strongly encouraged to apply.

Applicants must submit a complete application package that is received by the closing date of this announcement.

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be determined on a case-by-case basis.

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The certificate of disability may be issued by a State Vocational Rehabilitation Office, or the Department of Veterans Affairs. The date of certification must be within one year of the vacancy closing date and must be submitted with your application. For more information contact the Library's Office of Opportunity, Inclusiveness & Compliance at 202-707-3960 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

The Library of Congress is the national library of the United States and is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service.

Appointment/retention is subject to a favorable evaluation of an appropriate personnel security/suitability investigation.

The Library reserves the right to fill a lesser or greater number of vacancies indicated during the life of this vacancy announcement.

Initial appointments, permanent or indefinite, to the Library of Congress require completion of a one-year probationary period. In addition, per Library of Congress Regulation 2010-12, an appointee is subject to a one-year supervisory probationary period, if this is his/her first supervisory/managerial position at the Library.

A "Not to Exceed" (NTE) status is used to identify an appointment with a specific ending date. However, the Library has the right to separate an employee at any time due to either performance issues or budget constraints.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The Library of Congress evaluates applicants through an applicant questionnaire and a structured interview. Applicants may also be screened for some jobs through licensing, certification, and/or education requirements, a narrative/application review, and/or a preliminary telephone interview. The knowledge, skills, and abilities (KSAs) that are marked with a double asterisk (**) in the vacancy announcement and the applicant questionnaire are considered the most critical for a position. To be considered for final selection, applicants must demonstrate fully acceptable experience in these designated KSAs in the narrative/application review, preliminary telephone and/or full structured interview. The various assessment tools listed above are designed to verify or explore applicants' experience, knowledge, and training directly related to the job in order to identify the best qualified applicants for selection.

For more information regarding eligibility requirements, please see the Library of Congress Merit Selection Plan, Section X.D, at: http://www.loc.gov/hr/employment/msp010909.pdf .

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Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Required Documents

Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent).

Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant's college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. The program does not accept certification from health care providers. For more information contact the Library's Office of Equal Employment Opportunity and Diversity Programs at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.