PRODUCT DEVELOPMENT SPECIALIST

Employer
USAJobs
Location
Washington, D.C
Posted
Oct 16, 2019
Closes
Oct 23, 2019
Hours
Full Time
Duties

Summary

The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow.

See "Other Information" for Locations.

Learn more about this agency

Responsibilities

WHAT IS THE OFFICE OF ONLINE SERVICES (OLS) DIVISION? The IRS Office of Online Services was established in 2011, and is dedicated to providing and improving online (web and mobile) self-service tools to taxpayers. OLS creates high value for both the IRS and the taxpayer by continuously improving the irs.gov website and giving taxpayers "self-service" capabilities to obtain needed information and fulfill their tax obligations. The office combines online expertise, data analysis and business knowledge to conceptualize online tools and develop product roadmaps. OLS is responsible for developing handy applications such as IRS2GO (a smartphone application that lets taxpayers interact with the IRS using a mobile device) and Get Transcript (an irs.gov application that allows taxpayers to view a copy of their transcript online). Other applications include tools and calculators that help taxpayers understand and meet their tax obligations.

WHAT DOES A PRODUCT MANAGER DO? The Product Manager is responsible for providing key leadership in driving the development, implementation and ongoing management of IRS' online taxpayer services and application features. You will be managing all activities relative to the primary focus of delivering a valuable and comprehensible online experience for the taxpayer.



As a Product Manager you will:
  • Meet with managers, Executives and IRS Senior leadership to define overall program goals and objectives.
  • Prepare complex action plans and schedules for various phases of program and product accomplishment, both short and long-range; ensure that plans are consistent with Service goals, schedules and policies.
  • Validate recommendations of needed resources with managers of various components of the Service.
  • Establish a system to review, control, and monitor on critical program deliverables.
  • Conduct in-depth analyses of project data, requirements, and impact; identify problem areas and determine how to resolve them; review agency directives, IRM issuances, memoranda, service-wide policy statements, and other written guidelines and recommendations relating to the project.
  • Conduct briefings and prepare comprehensive reports to keep managers or executives advised of program progress and to communicate findings and recommendations.
  • Responsible for developing, establishing, and maintaining adequate processes for review of work products and projects to assure technical and administrative completeness and accuracy.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov and #IRScxjobs

Travel Required

Occasional travel - 01 to 05 Nights Per Month

Supervisory status
No

Promotion Potential
15

Requirements

Conditions of Employment

  • Refer to Other Information
  • Click "Print Preview" to review the entire announcement before applying.
  • Must be a U.S. Citizen or National.


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Qualifications

You must meet the following requirements by the closing date of this announcement:

GS-15 LEVEL:
You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-14 grade level in the Federal service. Specialized experience for this position includes: experience serving as a Product Manager (or in a similar position), who is responsible for defining and managing product roadmap definitions, lifecycles and enhancements. This would include experience establishing the current state of products in order to define direction and goals based on customer needs and business requirements; defining desired experiences for key product users; conducting research to determine what new features should be incorporated and developing product performance metrics.

In addition to the above, to be eligible for this position at this grade level, you must have specialized experience with the following: developing and managing web analytics programs; extensive knowledge, understanding and experience with digital/multi-media marketing; experience compiling data from various products and channels for an all-inclusive analysis. Your experience must also demonstrate your ability to develop data visualization techniques (i.e., dashboards); and develop, launch and manage new products and/or 3rd party application programming interfaces (API). You must also have experience in at least two of the following areas: large organizations, finance organizations, customer service organizations and/or the federal government.

- The experience may have been gained in the public sector, private sector or Volunteer Service . One year of experience refers to full-time work; part-timework is considered on a prorated basis.
- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education

Additional information

2 positions to be filled in The Online Services (OLS) Division in: Washington, DC.

The anticipated start date is: TO BE DETERMINED


CONDITIONS OF EMPLOYMENT:

We may select from this announcement or any other source to fill one or more vacancies.
- This is a non-bargaining unit position.
- We offer opportunities for telework.
- We offer opportunities for flexible work schedules.
- A 1-year probationary period is required.
- Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Tour of Duty: Monday - Friday 8:00 a.m. - 4:30 p.m.
- Must meet IRS telework eligibility requirements
- The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating
: Your application will be evaluated in the following areas: Planning and Evaluating, Teaching Others, Leadership, Technical Competence, Project Mgmt, Problem Solving, Oral and Written Communications, Customer Service, Organizational Awareness, and Interpersonal Skills. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, (i.e., A = Superior, B = Highly Qualified, C= Qualified) depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) , you must receive a score of category B or better to be rated as "well qualified" to receive special selection priority.



To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Required Documents

A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. ( Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips

VETERANS' PREFERENCE DOCUMENTATION If you are claiming veterans' preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15 , along with the required documentation listed on the back of the SF-15 form. For more information on veterans' preference view FedsHireVets .

Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) DOCUMENTATION If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs both within and outside the commuting area.

EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page . If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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