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Workforce Management Analyst II/III

Employer
Navy Federal Credit Union
Location
Vienna, VA
Closing date
Oct 17, 2019

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Employee Perks Why You Will Love Being Part of the Navy Federal Team:*Competitive compensation with opportunities for annual raises, promotions, and bonus potential*Best-in-Class Benefits! (7% 401k match / Pension plan / Tuition reimbursement / Great insurance options)*On-site amenities include fitness center, wellness center, cafeteria, etc. at Pensacola, FL; Vienna, VA and Winchester, VA campuses*Consistently Awarded Top Workplace*Nationally recognized training department by TRAINING Magazine*An employee-focused, diverse, and service-oriented workplace environmentBasic Purpose Collect, identify, review and analyze workforce data to determine operational efficiency and trends in order to formulate plans to further the current and future operational goals of the business. Research internal processes and capabilities to improve the effectiveness of the business and/or services and react effectively to real-time and planned business needs with latitude for discretion. Provide guidance and advice to management on the most efficient use of workforce resources to obtain positive and measurable results. Perform moderately complex workforce management functions under supervision. Responsibilities* Collect, identify, review and analyze workforce data to determine current status, historical trends, and efficiency of operations* Serve as initial point of contact for internal customers for assigned responsibilities and/or branch/department* Monitor work production and schedule adherence using workforce management systems/tools to identify gaps and meet production objectives; address staffing issues* Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets* Perform on-going quality analysis to ensure efficiency and accuracy of processes, functions* Ensure quality and accuracy of the output for the respective assigned branches* Obtain quantitative and qualitative workforce data to analyze, determine and promote data driven decisions* Provide updates/recommendations to management for staffing schedule changes, outages, conferences, meetings, etc* Monitor daily production reports and staff work volume; adjust assignments to meet fluctuating workload* Review and adjust workload; oversee staff availability throughout the day to ensure member service standards are met* Conduct impact analyses to make effective recommendations based on various staffing requests, schedule changes, and/or budget considerations* Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization* Project and forecast staffing needs and schedules based on historical and/or anticipated projects and initiatives* Provide guidance and advice to management on the most effective and efficient use of the workforce to obtain measurable business improvements* Research best practices on workforce analytical technology, software and automated systems to promote optimal workforce utilization* Develop, recommend and document adjustments to workflow to streamline processes* Ensure the implementation of new and enhanced processes* May lead, mentor and guide less experienced team members* Perform other duties as assignedQualifications* Bachelor's Degree in Business Administration, Finance, or the equivalent combination of training, education, and experience* Basic to advanced knowledge of workforce management tools, techniques, and methods* Moderate to significant experience in workforce management projects and/or initiatives* Moderate to significant experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools* Moderate to significant experience responding effectively to highly sensitive, complex and/or urgent member/customer requests* Effective to advanced organizational, planning, and time management skills* Effective to advanced skill communicating with all levels within an organization* Effective to advanced skill exercising initiative and using good judgment to make sound decisions* Effective to advanced research, analytical, and problem solving skills* Effective to advanced skill maintaining accuracy with attention to detail and meeting deadlines* Moderate to significant experience in applications/systems analysis, workflow or procedural analysis* Effective to advanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships* Ability to work independently and in a team environment* Effective to advanced verbal and written communication skills Hours: Monday-Friday, 8:00 am - 4:30 pmLocation: 820 Folin Lane, Vienna, VA 22180 Equal Employment Opportunity Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/DisabilityDisclaimerNavy Federal reserves the right to fill this role at a higher/lower grade level based on business need.Bank Secrecy ActRemains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

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