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Network Engineer

Employer
Skyline Technology Solutions, LLC
Location
Glen Burnie, MD
Closing date
Oct 17, 2019
Job Details Level: Experienced Job Location: Skyline Technology Solutions Headquarters - Glen Burnie, MD Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Travel Percentage: Negligible Job Shift: Day Job Category: Engineering DescriptionCore Responsibilities:Manage external customer network infrastructure life-cycle Support day-to-day operational needs for customer infrastructureField dispatches for emergency response and service restorationFacilitate technical support case escalation and resolutionCustomer documentation updates and managementScope work and create change requests for non-standard workSupport Implementation of projects Seek to identify new opportunities to enhance customer infrastructure in ways that demonstrate true value to the customer's needsDevelop templates for team/customer improvementPerform on-call rotation support for assigned customersProactively seek to identify, address, and resolve issues that can result in operational impact or failureEvaluate performance of system and supporting processesPrioritization, Planning, and Scheduling Attend the bi-weekly team meeting to ensure that work is laid out and setup for proper executionWork with Project Managers to ensure that deadlines and customer expectations are being metMaintain/acquire technical industry knowledge and certificationsQualificationsEDUCATION AND/OR EXPERIENCE REQUIREMENTSA Bachelor's degree in Computer Science or engineering related field preferredCCNA or equivalent required CCNP or equivalent preferredExperience working within ITIL frameworkProject management/technical leadership5 + year's experience in Information Technology#CB

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