Jira Administrator

Freddie Mac
McLean, VA
Oct 15, 2019
Oct 26, 2019
Full Time
If you are an organized, detail-oriented, deadline driven, highly motivated professional with a passion for critical, technical problem solving, and able to handle multiple responsibilities in a fast-paced environment independently, then we are your next destination employer! As a member of the Platforms and Tools Support Team your primary function would be to provide operational support for ALM Tools such as (Jira, Confluence & HP QC/ALM) and support/ manage CI/CD pipelines setup by integrating Jira with other enterprise tools such as Jenkins, Bitbucket etc. As a member of the team, this individual will possess automation, script development, reporting skills and champion technology/tools that improve processes and provide efficiency. This is an opportunity to join a fast-paced team that interacts with all areas of Freddie Mac.

Your Work Falls into Four Primary Categories:

Operational Support:
  • Support incident and problem management processes.
  • Conduct Impact analysis for application upgrades and collaborate with project teams on major upgrades and the rollout of new applications.
  • Provide application system account management, including password management.
  • Apply broad technical knowledge and skills to analyze, develop, create and implement process improvements, trouble shooting, and operational support.
  • Understand applications from a technical architecture and business goals perspective to apply DevOps best practices.
  • Contribute in creating, integrating delivery pipelines
  • Work on multiple tasks in support of one or more projects that require a singular area of expertise.

Best Practice Research and External Support:
  • Maintain knowledge database articles.
  • Develop training materials and conduct training sessions on the supported Tools and its processes.
  • Establish processes and standards around enterprise ALM tools administration.

Team Management and Leadership:
  • Work as a project team member, or independently lead projects.
  • Engage with customers and stakeholders.
  • Positively adapt to a rapidly growing and changing environment, while working under pressure. Serve as a champion for change.
  • Demonstrate ability to use Lean/Agile delivery practices to improve teams, quality, and reliability
  • Perform other tasks as assigned.

Operations and Technology:
  • Provide quality system admin support for Jira, Confluence, Bitbucket and HP ALM including metrics reporting to ensure compliance and maintain best practices.
  • Participate in the upgrades and patch fixes of supported tools, and partner with other IT staff to coordinate infrastructure maintenance and system migrations.
  • Develop automated scripts using JAVA/.Net, REST API, VB to automate system admin functions and develop home grown utilities, tools and integrations.
  • Develop requirements, test scripts and lead/participate in test execution for supported Tool upgrade projects.


  • 2-4 years of relevant experience including operational support activities, customer service
  • Hands-on experience with SQL including development
  • 2 or more years of experience working in Agile, Lean/Kanban, or Scaled Agile organization
  • Bachelor's degree in computer science or engineering or related experience.
  • Working knowledge of Jira, Confluence and HP ALM system administration
  • Strong problem solving and analytical skills
  • Ability to convert business needs to technology solutions

Keys to Success in this Role
  • Works under minimal supervision, adept at multi-tasking
  • Follows established directions from Manager. Able to provide technical guidance to the team.
  • Ability to work with and collaborate across teams.
  • Good communication skills and team player.
  • Proactive in nature with customer satisfaction as primary goal.
  • Innovative in providing solutions, likes to take on challenges with calculated risk.
  • Quick learner of new technologies and tools.
  • Not a just developer, but a developer with a mindset to think holistically to build a reliable, flexible, and well performing system.

Top 3 Personal Competencies to Possess
  • Customer Focus -Engage with customers to understand and deliver on support needs
  • Seek and Embrace Change - Continuously improve work processes rather than accepting the status quo
  • Growth and Development - Know or learn what is needed to deliver results and successfully compete

Preferred Skills

Preferred Skills
  • Hands on experience with report development using SSRS, PowerBI and Excel
  • Working knowledge of JAVA, REST API scripting
  • Prior experience with Datamart and DevOps framework highly desired
  • Excellent written and oral communication skills
  • Must be a team player with great interpersonal skills
  • Experience in AWS/Cloud technologies

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.