CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency. CompuCom enables our clients to focus on what matters most - their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to the following Desktop Tech II role: * Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems - you make it happen. * Be helpful and understanding - provide the support you would want! * Customize the customer experience for every individual-all communication, instructions, and product knowledge to the level of the individual. * Determine the most cost-effective repair to minimize customer downtime. * Be proactive! Prepare reports for analysis of product failure trends and service issues. * In short, you service our customers with whatever technical issues they may have in the most pleasant way possible! As a CompuCom Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs. You'll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You'll be the face of our operation and the go-to for what makes our company run-our customers. * Bachelor's Degree, business related field preferred, or equivalent experience * Minimum of 1 year experience working in a 50+ user Windows desktop/server environment * Well-rounded Microsoft desktop technology experience and user support. * Experience supporting the following: Expert Windows 7 / 10. Exposure to Windows server technology, Active Directory, Service Now and common network protocols * Flexibility to accommodate after-hours and weekend client and team member needs * Strong communication skills both verbal and written * Excellent customer service skills Join the Leader In the Delivery of Technology Solutions CompuCom has a clear vision and roadmap for the future of technology, and how it can help businesses achieve their goals. * 2018 Leader, Gartner Magic Quadrant, Managed Workplace Services, North America. * Recognized 15 straight years by Gartner. * We manage millions of devices and IoT nodes, including 6.4 million devices, 2.4 million network devices, 449,000+ servers and 1 million+ mobile devices. * We support 5.15 million users in North America and more than 8 million Service Desk contacts. Learn more about CompuCom and how our comprehensive solutions and services benefit six of the top ten Fortune 500 businesses, seven of the top ten retail businesses, and six of the top ten financial services firms in North America. Visit us online at CompuCom.com.