Legal Administrative Associate

Washington, DC
Dec 12, 2019
Jan 01, 2020
Full Time
Business Unit Description

Founded in 1975, Legal Counsel for the Elderly champions the dignity and rights of vulnerable Washington, D.C. seniors, 60 and older, providing free legal and social work services to those in need - empowering, defending and protecting.

LCE staff help 6,000+ clients each year in many areas of civil law. Attorneys represent seniors facing foreclosures, evictions, and consumer fraud. LCE handles Medicaid and Social Security cases, provides benefits checkups to assure that seniors and Veterans are receiving the benefits they are due, prepares Wills and Powers of Attorney, and educates elders in ways to avoid Medicare and Medicaid fraud. Clients come to LCE directly through the LCE Legal Hotline, they are referred by partner organizations and the courts, and LCE attorneys, plus its more than 800 volunteers, are regularly in the community meeting elders at senior centers and faith-based organizations. LCE also accommodates homebound seniors by providing legal services in their homes.

LCE houses the office of the D.C. Long-Term Care Ombudsman Program, which advocates on behalf of seniors in nursing homes, assisted living facilities, and those receiving home health care. LCE has a strong relationship with a number of pro bono law firms that assist staff with approximately 600 cases a year. LCE staff testify and make recommendations regarding laws before the D.C. Council that affect seniors, and have been instrumental in bettering conditions for D.C. seniors through assistance with local legislation. More than 40 years after its founding, LCE continues to develop innovative, cost-effective ways to deliver legal services, serving as a model for organizations around the country. LCE is incorporated as a 501(c) (3) and is an affiliate of AARP.

Supports the work of the Legal Hotline and other legal teams within LCE. Completes intake interviews for potential LCE clients contacting the Legal Hotline, walking in to LCE, who have applied for services online, and who have been referred to LCE. Provides non-legal assistance to clients and applicants. Provides limited administrative support to the Legal Hotline.

1. Answers live calls for legal assistance on LCE's Legal Hotline, screens callers for eligibility for LCE services, and conducts accurate and complete conflict checks. Refers non-eligible callers to other resources.

2. Collects and inputs required demographic and legal problem information into the LCE case management system, by conducting telephone and in-person intake interviews with prospective clients, for use by attorneys to develop cases.

3. Collects documentation from clients and prospective clients.

4. Researches court records and other public records to develop complete intake information for attorneys.

5. Routes cases to Legal Hotline or other legal teams within LCE and schedules or reschedules client appointments with staff attorneys.

6. Provides accurate information and referrals to clients and applicants for services.

7. Handles case management database documentation, including case intakes, case opening/closing, and case notes.

8. Creates and implements systems for improving and managing intake workflow.

9. Assists with tracking and assignment of referrals from outside entities to LCE.

10. Assists with administration of intake call center system.

Minimum of completion of an associate's degree, paralegal training, or certificate with relevant training and experience related to the duties of the position. Demonstrated interest in working in a non-profit setting, preferably with low income elders. Degree in psychology or social work, or demonstrated relevant experience, preferred. District of Columbia notary public is a plus. Ability to speak Spanish is strongly preferred.
Benefits Offered

AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.
Equal Employment Opportunity

AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law.

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